Logistics Claims Specialist

Axle Logistics; Knoxville (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

Axle Logistics in Knoxville, TN is seeking a highly detailed Claims Processor to manage the risk process for optimal customer payouts and minimal loss to Axle. The role emphasizes accurate documentation, timely information gathering, and clear recordkeeping.

You will coordinate with adjusters, carriers, and customers, review submissions, supervise data entry for each claim, and ensure compliance with Federal, state, and company policies in a fast-paced environment.

Qualifications

• High School diploma or GED.
• 2+ years of experience as a claims processor or in a related role.
• Strong verbal and written communication skills.
• Organizational mindset.
• Knowledge of the insurance industry and relevant regulations.

Responsibilities

• Ensure claims are received and submitted in a timely manner with follow-up on missing information and investigation of needed information.
• Compile information for notification of claims to carriers and insurance and perform regular follow-ups with adjusters, carriers and customers.
• Review claim submissions and verify the information.
• Oversee data entry and documentation for each claim until its completion.
• Assess next steps in the process based on information provided.
• Comply with federal, state, and company regulations and policies.
• Perform other clerical tasks, as required.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Education

High School diploma or GED

Tools

MS Office

Job description

About this position

About Axle Logistics

Meet Axle Logistics: an award-winning logistics company that doesn’t fit the mold.

We pride ourselves on changing the industry standard and setting a new tone in the logistics field. Ask our current employees what it’s like to work here, and you’ll hear words not often used to describe a logistics shop: energetic, contagious, addicting, inspiring, meaningful, rewarding, and fun.

At Axle Logistics, we strongly embrace the entrepreneurial spirit and have a passion for providing real opportunities to ambitious professionals who share our energy and competitive nature. Whether you’re a recent college graduate or a seasoned business professional looking for a career change, we can provide you with a path for success through our comprehensive training program, professional development process, and unlimited access to a dynamic leadership team with years of experience in the industry.

We love to see each other win. Positive attitudes produce positive results, and that spirit is the foundation of everything that we do.

About the role

The Axle claims department is seeking a highly detail-oriented and organized individual to fill the role of Claims Processor. This motivated candidate will be responsible for utilizing critical thinking to manage the risk process for optimal customer payout and minimal loss to Axle. This position will require maintaining detailed documentation of claim communication, organization of initial information, and concise recordkeeping. This person will be integral to helping the team by maintaining claim details for tracking, monitoring and reporting.

What you'll do

• Ensuring all claims are received and submitted in a timely manner with appropriate follow-up on missing information as well as the investigation of needed information.
• Compiling information for notification of claims to carriers and insurance and performing regular follow-ups with adjusters, carriers and providing updates to customers.
• Reviewing claim submissions and verifying the information.
• Overseeing data entry and documentation for each claim until its completion.
• Assessing next steps in the process based on values and information provided.
• Complying with federal, state, and company regulations and policies.
• Performing other clerical tasks, as required.

Qualifications

• High School diploma or GED
• At least 2 years of experience as a claims processor or in a related role.
• Must have strong verbal and written communication skills to correspond with adjusters, customers and carriers professionally
• Organizational mindset
• Working knowledge of the insurance industry and relevant federal and state regulations (familiarity with freight industry a plus)
• Computer literate and proficient in MS Office.
• Excellent critical thinking and decision-making skills.
• Good administrative and organizational skills.
• High attention to detail.