Claims Assistant

Matrix Absence Management, Inc.; Arizona; Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Multiple medical plans

Health Savings Account contribution

Dental and vision coverage

Life & Disability Insurance

Paid parental leave & adoption support

Hybrid work arrangements

Tuition reimbursement & Continuing Pro

PTO 20 days + holidays

Volunteer days

Employee Resource Group

Job summary

Reliance Matrix seeks a Claims Assistant to provide professional administrative support to the Claims teams and claimants. This role will compile, organize and analyze claim information for inclusion in reports and client packages.

Key duties include handling electronic mail, filing, data entry, and maintaining confidentiality in compliance with HIPAA. The position requires strong Microsoft Office skills and the ability to work in a team.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years customer service and/or administrative experience.
• Experience with Microsoft Office: Word and Excel.
• Ability to communicate clearly and succinctly verbally and in writing.
• Must be able to work in a team oriented environment.

Responsibilities

• Assist with electronic mail, filing, and general office duties relating to insurance claims.
• Document claim updates in the claim database ensuring accuracy.
• Assist in bill payment process, and data entry task and documentation production.
• Utilizes the Claim System for inquiries and letter generation.
• Routinely proofread, revise and edit claim materials for accuracy, thoroughness and appropriateness.
• Responsible and accountable for maintaining and protecting personal health information.

Skills

Customer service

Administrative experience

Communication skills

Teamwork

Prioritization

Information analysis

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job Responsibilities and Requirements: KEY RESPONSIBILITIES other duties as assigned. Position Summary: The Claims Assistant will provide professional administrative support to the Claims teams and claimants. This individual will compile, organize and analyze claim information for inclusion in reports and client packages.

Job Responsibilities

• Assist with electronic mail, filing, and general office duties relating to insurance claims.
• Document claim updates in the claim database ensuring accuracy.
• Assist in bill payment process, and data entry task and documentation production.
• Utilizes the Claim System for inquiries and letter generation.
• Resolve routine administrative problems and answer inquiries.
• Routinely proofread, revise and edit claim materials for accuracy, thoroughness and appropriateness.
• Responsible and accountable for maintaining and protecting personal health information.
• Must maintain a high level of confidentiality and abide by HIPPA rules and regulations.

Requirements

• High school diploma (or equivalent).
• Minimum of 2 years customer service and/or administrative experience, preferred.
• Experience with Microsoft Office: Word, Excel is required.
• Work experience in decision-making and information analysis.
• Demonstrated prioritization and organization skills.
• Ability to communicate clearly and succinctly verbally and in writing.
• Must be able to work in a team oriented environment.
• Ability to Travel: None.

Physical Requirements

• Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objects and otherwise using primarily the fingers rather than the entire hand.
• Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading.
• Employee is required to have hearing sufficient to understand verbal instruction and answer telephones.

Core Values

• Collaboration
• Compassion
• Empowerment
• Integrity
• Fun

What We Offer

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

Pay Range

The expected hiring range for this position is $17.51 - $23.86 hourly. This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future. Work location may be flexible if approved by the Company.