Claims Assistant

AmTrust Financial Services, Inc.; Town of Colonie (NY); On-site; USD 23,419 - 39,261; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401(k) Savings Plans

Paid Time Off

Job summary

A leading financial services company seeks a Talent Acquisition Coordinator – Claim Assistant III to support claims professionals and manage onboarding and training of team members. The ideal candidate will possess strong attention to detail, professional communication skills, and the ability to manage multiple priorities. This hybrid position offers competitive compensation and excellent career advancement opportunities.

Qualifications

• Knowledge of claims processes and systems, including Microsoft Office (Excel).
• Experience training and mentoring less experienced team members.
• Capability to manage multiple priorities independently or within a team.

Responsibilities

• Complete tasks per instructions and maintain average passing audit scores.
• Manage communication professionally via email, phone, and Teams.
• Provide dependable backup to supervisor when needed.

Skills

Attention to detail

Professional communication skills

Training and mentoring

Time management

Education

High school diploma or college degree

Tools

Microsoft Excel

Job description

AmTrust Financial Services, Inc. Pay Range

Base pay range: $17.00/hr – $28.50/hr. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Talent Acquisition Coordinator – Claim Assistant III

The Claim Assistant III supports claims professionals with minimal supervision. The role includes onboarding and training new team members, supporting special projects, and serving as a backup to the supervisor when needed. This role upholds the mission, vision, and values of AmTrust and contributes to the overall success of the Claims organization.

Team Specialty: EDI Support for Workers’ Compensation

EDI (Electronic Data Interchange) allows efficient and accurate exchange of data, improving efficiency and accuracy. In Workers’ Compensation, EDI relays initial information and updates from claim handlers to state agencies. Our team completes filings, manages state requests, and assists with filing corrections while adhering to state regulations.

*This role is hybrid – offices in Latham, NY, Dallas, TX, or Boca Raton, FL*

Responsibilities

• Complete tasks per instructions and maintain average passing audit scores.
• Enter, submit, and correct filings per state requirements with adjuster assistance.
• Coordinate and prepare requests for standard, overnight, and certified mailings.
• Work across multiple platforms or systems when required.
• Manage communication professionally via email, phone, and Teams.
• Utilize Excel reports and SharePoint projects.
• Provide dependable backup to supervisor when needed.
• Receive direction from leadership and complete all work by due dates.
• Apply critical thinking to assess, verify, and interpret key issues.
• Manage own workload, follow up, and seek assistance when necessary.

Qualifications

• High school diploma or college degree.
• Knowledge of claims processes and systems, including Microsoft Office (Excel).
• Strong attention to detail and professional written and oral communication skills.
• Experience training and mentoring less experienced team members.
• Capability to manage multiple priorities independently or within a team.
• Adaptability to a changing and challenging environment.
• Understanding of business hierarchy and downstream effects of actions.
• Prioritization and time management skills.

The expected salary range for this role is $17.00/hr – $28.50/hr. Salaries are based on factors such as experience, education, scope and responsibilities, and market considerations.

What We Offer

AmTrust Financial Services offers competitive compensation and excellent career advancement opportunities. Benefits include Medical & Dental Plans, Life Insurance (eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401(k) Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture. We value diversity and do not discriminate on the basis of race, ethnicity, gender, sexual orientation, religion, or disability.