Claims Advocate & Risk Management Specialist

Glatfelter Insurance Group.; York (York County); On-site; USD 55,000 - 85,000; Full time

Job summary

Glatfelter Insurance Group’s The Glatfelter Agency is seeking a Claims Specialist to join our York, PA team. The successful candidate will report, monitor, and communicate claims data, engage with clients to proactively support safety and loss control measures, and coordinate with carriers to expedite settlements.

Availability outside normal hours is required for escalated claims issues. As a licensed PA Property/Casualty agent with claims experience, you will manage open claims, maintain client

Qualifications

• College graduate or combination of education and relevant experience.
• Licensed Pennsylvania Property/Casualty Agent.
• Associate in Claims (AIC) designation or ability to obtain within two years.
• Two years prior claims management experience or related activity preferred.
• Must have working knowledge of Microsoft Office including Excel and Word.
• Must speak clearly and exhibit the ability to reason and communicate complex information to others.
• Must have a strong internal structure and be able to manage multiple priorities.
• Must have good process and decision-making skills.
• Use analytical ability, independent judgment, and discretion as situationally appropriate.
• Able to prioritize job functions appropriately.
• Ability to take an emotional and spirited situation and remain calm in order to facilitate a successful resolution.

Responsibilities

• Take first report of loss, as received from customer, or referred by Account Executive or Account Manager.
• Immediately forwards all claims reports to the applicable Insurance Carrier(s).
• Resolves questionable coverage issues in collaboration with the Account Executive.
• Confirms carrier has set up claim, assigned adjustor and communicate this information to the client.
• Monitors the status of open claims, including pending payments, loss reserves and any outstanding issues that may hinder the settlement of the claim.
• Maintains and documents accurate client records in agency management system.
• Advocates on client’s behalf as needs arise (i.e. claims handling issues, speeding up resolutions, explaining settlement difference).
• Confirms subrogation has occurred and client’s loss history has been updated by carrier.
• Provides Account Executives with monthly open claim reports and calling attention to any loss trends that may require Account Executive and/or carrier intervention. Preparation of loss summary to include premiums, losses and loss ratios upon request.
• Connects clients with agency and carrier resources to assist with Safety Committee setup and structure.
• Attend carrier loss control visits, client safety committee meetings and post loss inspections as necessary.
• Provides risk management guides and resources to clients as needed.

Skills

Claims management

Analytical ability

Communication skills

Multitasking

Microsoft Word

Education

Licensed Pennsylvania Property/Casualty Agent

Associate in Claims (AIC) designation or ability to obtain within two years

Tools

Microsoft Excel

Agency Management System (AMS)

Job description

Glatfelter Insurance Group’s The Glatfelter Agency is seeking a Claims Specialist to join our York, PA team. The successful candidate will report, monitor, and communicate claims data, engage with clients to proactively support safety and loss control measures, and coordinate with carriers to expedite settlements.

Availability outside normal hours is required for escalated claims issues. As a licensed PA Property/Casualty agent with claims experience, you will manage open claims, maintain client