Claims Administrative Support Specialist

Progressive; United States; On-site; USD 27,014 - 28,874; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision care

Wellness & mental health programs

Career development & tuition assistance

Job summary

Progressive is looking for a Claims Administrative Support Specialist who will play a vital role in supporting our claims branch offices. The position requires interaction with customers and medical providers by phone or in person, ensuring that essential administrative functions run smoothly.

The ideal candidate will have at least a High School diploma or equivalent with one year of administrative experience. The role includes competitive compensation and a range of benefits including medical and vision care, paid time off, and 401(k) matching.

Qualifications

• A minimum of one year of administrative or clerical support experience.
• Proficiency with office equipment and strong organizational skills.

Responsibilities

• Support claims branch offices with administrative functions.
• Interact with customers and medical providers via phone or in person.

Skills

Proficiency using office equipment

Proven organizational skills

Ability to multi-task and quickly switch duties

Communication skills

Customer service and follow-up skills

Education

High School diploma/GED equivalent or higher

Post-secondary education

Job description

Job Overview

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. You will ensure essential administrative functions run smoothly while interacting with customers and medical providers by phone or in person when applicable.

Location and Travel

You must reside within 35 miles of the Gainesville Claims office located at 3842 W. Newberry Road, Suite 2A, Gainesville, FL 32607.

Schedule

Monday through Friday, 8am – 5pm. In-office, customer‑facing position.

Must‑have Qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• OR one year post‑secondary education

Preferred Skills

• Proficiency using office equipment
• Proven organizational skills
• Ability to multi‑task and quickly switch duties
• Communication skills with the ability to work in a team environment
• Customer service and follow‑up skills

Compensation and Benefits

$19.61–$20.96 per hour.

Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance.

• 401(k) with dollar‑for‑dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave (as applicable), as well as short & long‑term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical Requirements and Working Conditions

May require lifting < 50lbs.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need for current or future sponsorship for employment. Progressive does not hire candidates with F‑1 CPT, OPT, STEM OPT, H‑1B, O‑1, E‑3, TN statuses for this role.