Claims Administrative Support Specialist

Progressive Insurance; Arizona; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision benefits

Wellness programs

Health savings accounts

Job summary

Progressive Insurance is seeking a Claims Administrative Support Specialist to back our claims branch offices. The role focuses on essential administrative duties and requires interaction with customers and medical providers by phone or in person where applicable.

Schedule is Monday–Friday, 8am–5pm in the Phoenix, AZ field office. This is an in-office position with a compensation of $22/hour plus potential gainshare incentives based on company performance.

Qualifications

• High school diploma or GED plus 1 year of admin/clerical support experience or 1 year post-secondary education.

Responsibilities

• Support claims branch offices with essential administrative functions.
• Interact with customers and medical providers by phone or in person as applicable.
• Ensure efficient day-to-day administrative operations within the claims team.

Skills

Office equipment

Organizational skills

Multi-tasking

Team communication

Customer service

Education

High school diploma or GED

Job description

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.

Minimum Qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• {OR} one year post-secondary education

Preferred Skills

• Proficiency using office equipment
• Proven organizational skills
• Ability to multi-task and quickly switch duties
• Communication skills with the ability to work in a team-environment
• Customer service and follow-up skills

Schedule

Schedule: Monday - Friday, 8am - 5pm in the Phoenix, AZ field office. This is an in-office position.

Compensation

• $22/hour
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical Requirements And Working Conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

May require lifting < than 50 lbs.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We’ll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.