Claims Admin Support

Dexian; Winooski (VT); On-site; USD 21,000 - 28,000; Full time

Job summary

Dexian is seeking a front desk claims office contractor in Vermont to greet customers, verify total loss paperwork, and coordinate document collection. You will ensure accurate information, manage daily office tasks, and support the claims team with printing, mailing, and supply duties.

The role requires 2–3 years of in-person customer service experience, high school diploma or GED, and the ability to work independently with occasional collaboration.

Qualifications

• Face-to-face customer service experience with patience and empathy.
• Ability to verify information accurately.
• Strong organization and attention to detail in document checks.
• Able to multitask and manage multiple tasks efficiently.
• Capable of working independently while coordinating with team members.
• Demonstrates leadership in a front-office environment.

Responsibilities

• Front Desk point of contact in the claims office.
• Assist customers with total loss paperwork and verify information.
• Obtain documents from customers as needed.
• Handle printing, faxing, mailing, and inbound/outbound communications.
• Order supplies, file, and organize office materials.
• Process queue tasks: create FedEx labels, mailing, faxing.

Skills

Face-to-face service

Empathy

Attention to detail

Multitasking

Independent with teamwork

Leadership in office

Education

High School diploma or GED

Job description

• Time: 9-3pm EST or 10-2pm EST (Manager is flexible and will work w/contractor on the timeframe)
• OT- NONE

Top must-have skills / Candidate Requirements:

• Customer Service skills: specifically face-to-face as this contractor will be working directly with customers who are settling their losses, so having patience and showing empathy is important to the role
• Quality Check is accurate
• Organized and attention detail- as they will be checking documents for accuracy
• Ability to multi-task
• Ability to work independently and collaborate with other claims admin support specialists from time to time
• Display leadership while in the office

Day to day responsibilities:

• Point of Contact at the Front Desk of claims office
• Working with customers on their total loss paperwork and verifying information
• Obtaining documents from customers
• Printing, faxing, mailing - outgoing and incoming
• Supply ordering, filing, organizing
• Tasks from internal system/queue to complete - creating FedEx labels, mailing, and faxing

Degrees or certifications required/Years of overall experience required:

• High School diploma or GED equivalent
• 2-3 years of experience in face-to-face customer service role

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.