Claimant Support Associate – Legal Help Services

Consumer Attorney Records Services; Pensacola (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Supportive team environment

Diverse practice exposure

Job summary

Consumer Attorney Records Services is seeking a dedicated Claimant Support Specialist to provide administrative and claimant support for partner law firms and their clients.

You will manage claimant data, collect documents, and conduct interviews, serving as a liaison to ensure efficient case progression and top‑tier client service.

The role emphasizes confidentiality, strong communication, and the ability to handle multiple cases across firms, with a competitive salary and growth opportunities.

Qualifications

• Must be detail-oriented with high accuracy in data entry and documentation.
• Excellent verbal and written communication and professional phone presence.
• Ability to manage client conversations and gather necessary information.
• Ability to work independently across multiple firms with minimal supervision.
• Willingness to adapt to different firm procedures and client service standards.

Responsibilities

• Enter and maintain claimant information accurately across firm systems.
• Update records with new developments, documents, and case progress.
• Ensure data integrity and confidentiality of claimant information.
• Greet claimants, conduct interviews, and gather case-relevant information.
• Prepare and send standardized mailings and correspondence.
• Organize documents and manage filing and distribution.

Skills

Detail-oriented

Communication

Call control

Self-management

Adaptability

Education

High school diploma or equivalent

Tools

Office software

Database management systems

Job description

Consumer Attorney Records Services is seeking a dedicated Claimant Support Specialist to provide administrative and claimant support for partner law firms and their clients.

You will manage claimant data, collect documents, and conduct interviews, serving as a liaison to ensure efficient case progression and top‑tier client service.

The role emphasizes confidentiality, strong communication, and the ability to handle multiple cases across firms, with a competitive salary and growth opportunities.