Legal Case Manager

Adaptive-X; Allen (TX); On-site; USD 32,000 - 34,000; Full time

Job summary

Adaptive-X is seeking a Legal Case Manager in Allen, TX, to support the lifecycle of claimant files from intake through settlement. The role requires handling sensitive client interactions and maintaining meticulous case records in a high-volume, deadline-driven environment.

You will manage a mass-tort caseload under attorney supervision, serve as a primary contact for claimants, and coordinate task plans, document requests, and evidence collection while ensuring confidentiality and compliance

Qualifications

• Strong organizational skills and attention to detail in a high-volume environment.
• Clear, professional written and verbal communication with clients in sensitive situations.
• Ability to manage competing priorities, follow workflows, and meet deadlines.
• Judgment to escalate issues to attorney or supervisor.
• Proficiency with Microsoft Office and ability to learn legal systems.
• Discretion handling confidential personal information.

Responsibilities

• Support management of a mass-tort claimant caseload under supervision.
• Serve as primary non-attorney contact for claimants and document communications.
• Explain next steps and requests to claimants and refer legal questions to counsel.
• Develop claimant-specific task plans and follow up on forms and documents.
• Collect and organize plaintiff facts, medical records, and agreements.
• Review materials for completeness and escalate issues as needed.
• Track deadlines and discovery obligations; manage settlement milestones.
• Prepare factual case summaries, chronologies, and status reports.
• Maintain electronic case files per firm procedures.
• Coordinate client appointments and document-signing sessions.
• Enter and audit claimant data in case-management and document-management systems.
• Protect confidential information and comply with records handling policies.
• Perform other case-support duties as assigned.

Skills

Organizational skills

Attention to detail

Communication skills

Time management

MS Office proficiency

Discretion with confidential info

Education

High school diploma or equivalent

Associate degree / paralegal certificate preferred

Tools

Microsoft Office Suite

Legal case-management systems

CRM platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Legal Case Manager

Full Time ALLEN, TX, US

2 days ago Requisition ID: 1001

Salary Range: $23.00 To $25.00 Hourly

This role supports the lifecycle of claimant files, from intake and eligibility development through litigation milestones, settlement review, and resolution. The successful candidate will be comfortable working in a high-volume, deadline-driven environment; communicating with clients who may be navigating difficult circumstances; and maintaining complete, accurate, and confidential case records.

Key Responsibilities

• Support management of an assigned caseload of mass-tort claimant files under attorney and senior-team supervision.
• Serve as a primary non-attorney point of contact for assigned claimants; maintain professional, timely, and empathetic communications and document all substantive contacts in the case-management system.
• Explain administrative next steps and document requests to claimants while promptly referring requests for legal advice, case valuation, legal strategy, or substantive legal interpretation to supervising counsel.
• Develop and drive claimant-specific task plans, including follow-up for outstanding forms, records, authorizations, identification documents, and other claim-supporting materials.
• Request, receive, organize, and track plaintiff fact sheets, medical-record and billing documentation, signed HIPAA authorizations, proof-of-use or exposure materials, employment records, and other case-related evidence.
• Review incoming materials for completeness, consistency, legibility, and apparent discrepancies; identify deficiencies and elevate material factual, eligibility, deadline, or client-welfare issues to supervising counsel.
• Track court-ordered deadlines, firm deadlines, discovery obligations, deficiency notices, MDL or coordinated-proceeding requirements, and settlement-program milestones.
• Prepare accurate factual case summaries, chronologies, status reports, and internal task updates for attorney review.
• Maintain complete electronic case files, including correspondence, records, signed documents, notes, and task history, in accordance with firm procedures.
• Coordinate client appointments, document-signing sessions, medical-record retrieval activities, and other case-related logistics.
• Enter, update, and audit claimant data in case-management, document-management, and communication platforms; follow established data-quality and naming-convention standards.
• Protect confidential, privileged, and personally identifiable information and comply with firm policies regarding records handling, secure communications, and document retention.
• Perform other case-support responsibilities as assigned.

Required Qualifications

• Strong organizational skills, attention to detail, and ability to maintain accuracy in a high-volume environment.
• Clear, professional written and verbal communication skills, including the ability to communicate with clients facing stressful or sensitive circumstances.
• Ability to manage competing priorities, follow established workflows, and meet deadlines.
• Sound judgment regarding when to escape issues to an attorney or supervisor.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel; ability to learn legal case-management and document-management systems.
• Demonstrated ability to handle confidential and sensitive personal information with professionalism and discretion.
• High school diploma or equivalent required; associate degree, bachelor’s degree, paralegal certificate, or comparable relevant experience preferred.

Preferred Qualifications (Not Required)

• Experience supporting plaintiff-side mass-tort, personal-injury, class-action, or settlement-administration matters.
• Familiarity with legal terminology, client-intake processes, medical-record collection, HIPAA authorizations, and litigation or claims workflows.
• Experience working with high-volume caseloads, task queues, CRM platforms, or legal case-management systems.
• Paralegal, administrative, customer-service, healthcare records, legal support, and/or call-center experience preferred.