Remote Claim Servicing Specialist — Plaintiff Cases

ClaimAngel; United States; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Fully remote

Startup pace and growth

Collaborative team

Influence on process and technology

Job summary

ClaimAngel is seeking a Claim Servicing Specialist to remotely manage a portfolio of funded claims. You will be the primary contact for assigned plaintiff law firms, handling outbound and inbound calls with paralegals, case managers, attorneys, and adjusters to obtain updates and details.

The role emphasizes persistence, curiosity, and building standing with firms to secure information and keep records current in our systems.

Qualifications

• Two or more years of experience at a plaintiff personal injury firm, insurance defense firm, lien resolution company, pre-settlement funding company, or in insurance claims.
• Working knowledge of how a personal injury case progresses, from letter of representation through disbursement.
• Demonstrated comfort with high-volume inbound and outbound phone communication, and a preference for picking up the phone over sending an email.
• Proven ability to obtain information from unresponsive parties through persistence and independent research.
• Strong written communication, sufficient for documentation reviewed by external financial partners.
• High attention to detail and accuracy in data entry, particularly with dates, dollar figures, and names.
• Ability to work independently in a remote environment, manage a personal follow-up cadence without direct supervision, and meet deadlines.
• Proficiency with a CRM or case management system, and basic spreadsheet and reporting software.

Responsibilities

• Serve as a primary ClaimAngel contact for an assigned book of plaintiff law firms, building durable relationships with the paralegals and case managers who handle those files.
• Conduct high-volume outbound calls to law firms on a defined follow-up cadence, and handle inbound calls from firms on your book.
• Contact insurance carriers and adjusters to obtain and verify claim detail, including claim numbers, adjuster contacts, coverage type, and policy limits.
• Know what to ask for based on case type, and dig independently when the responsible party goes quiet.
• Monitor case progress across the legal case lifecycle: treatment status, medical records and bills, liens, letters of protection, demand submission, suit filing, discovery, mediation, trial dates, settlement, and disbursement.
• Review claim documentation, validate information, and keep every funded claim current in our internal systems and in ClaimAngel's platforms.
• Review, edit, and approve system-generated status updates within established service windows.
• Identify potential risks or discrepancies, assign and maintain risk ratings, and elevate cases requiring intervention with complete documentation.
• Maintain portfolio accuracy with no stale or outstanding records.
• Report firm-level trends and relationship developments back to sales and operations leadership.
• Maintain compliance with relevant policies and procedures, and contribute to the continuous improvement of claims servicing workflows.

Skills

Phone communication

CRM usage

Data entry

Attention to detail

Independent work

Outbound/inbound calls

Spanish (optional)

Tools

CRM

Job description

ClaimAngel is seeking a Claim Servicing Specialist to remotely manage a portfolio of funded claims. You will be the primary contact for assigned plaintiff law firms, handling outbound and inbound calls with paralegals, case managers, attorneys, and adjusters to obtain updates and details.

The role emphasizes persistence, curiosity, and building standing with firms to secure information and keep records current in our systems.