Claimant Support Specialist: Data & Care Expert

ADP; Pensacola (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Professional development

Supportive team

Job summary

ADP in Pensacola, FL is looking for a dedicated Claimant Support Specialist to provide administrative and claimant support for client law firms. You will act as the liaison between partner firms and claimants, handling data entry, document collection, and case progression with professional discretion.

The role emphasizes attention to detail, strong communication, and the ability to juggle cases across multiple systems. Office hours are standard with occasional overtime during busy deadlines.

Qualifications

• High school diploma or equivalent required.
• Proficiency in multiple database management systems and office software applications.
• Experience in legal support, customer service, or administrative roles preferred.
• Familiarity with legal terminology and personal injury law concepts a plus.
• Experience working with multiple clients or accounts simultaneously preferred.

Responsibilities

• Enter and maintain claimant information with accuracy.
• Update client records with new developments and case progress.
• Ensure data confidentiality of claimant information across firm systems.
• Conduct detailed interviews with claimants to gather case details.
• Provide ongoing follow-up communication with claimants as needed.
• Collect, organize, and file essential documents from claimants.
• Prepare standardized mailouts and correspondence to claimants.
• Process incoming documents and distribute appropriately.

Skills

Detail-oriented

Communication excellence

Call control

Self-management

Adaptability

Education

High school diploma

Legal support experience preferred

Familiarity with legal terminology

Experience with multiple clients or accounts

Tools

Microsoft Office

CRM systems

Database management systems

Job description

ADP in Pensacola, FL is looking for a dedicated Claimant Support Specialist to provide administrative and claimant support for client law firms. You will act as the liaison between partner firms and claimants, handling data entry, document collection, and case progression with professional discretion.

The role emphasizes attention to detail, strong communication, and the ability to juggle cases across multiple systems. Office hours are standard with occasional overtime during busy deadlines.