Claimant Support Specialist I

ADP; Pensacola (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Professional development

Supportive team

Job summary

ADP in Pensacola, FL is looking for a dedicated Claimant Support Specialist to provide administrative and claimant support for client law firms. You will act as the liaison between partner firms and claimants, handling data entry, document collection, and case progression with professional discretion.

The role emphasizes attention to detail, strong communication, and the ability to juggle cases across multiple systems. Office hours are standard with occasional overtime during busy deadlines.

Qualifications

• High school diploma or equivalent required.
• Proficiency in multiple database management systems and office software applications.
• Experience in legal support, customer service, or administrative roles preferred.
• Familiarity with legal terminology and personal injury law concepts a plus.
• Experience working with multiple clients or accounts simultaneously preferred.

Responsibilities

• Enter and maintain claimant information with accuracy.
• Update client records with new developments and case progress.
• Ensure data confidentiality of claimant information across firm systems.
• Conduct detailed interviews with claimants to gather case details.
• Provide ongoing follow-up communication with claimants as needed.
• Collect, organize, and file essential documents from claimants.
• Prepare standardized mailouts and correspondence to claimants.
• Process incoming documents and distribute appropriately.

Skills

Detail-oriented

Communication excellence

Call control

Self-management

Adaptability

Education

High school diploma

Legal support experience preferred

Familiarity with legal terminology

Experience with multiple clients or accounts

Tools

Microsoft Office

CRM systems

Database management systems

Job description

We are seeking a dedicated Claimant Support Specialist to provide comprehensive administrative and claimant support services for client law firms through our specialized legal support services company. This position serves as a vital liaison between our partner law firms and their claimants, ensuring efficient case management and exceptional client service through this stage of the legal process.

Key Responsibilities

Client Data Management

• Accurately enter and maintain claimant information.
• Update client records with new developments, documentation, and case progress.
• Ensure data integrity and confidentiality of all claimant information.

Client Communication & Support

• Conduct detailed interviews with claimants to gather case-relevant information.
• Provide ongoing follow-up communication with claimants as necessary.

Document Management

• Collect and organize essential documents from claimants.
• Prepare standardized mailouts and correspondence to claimants.
• Process incoming documentation and ensure proper filing and distribution.

Required Qualifications

• Detail-oriented - Exceptional attention to accuracy in data entry, document review, and client communications across multiple firm systems
• Communication excellence - Strong verbal and written communication skills with professional phone presence and ability to represent various law firms
• Call control - Ability to manage client conversations effectively, gather necessary information, and maintain professional boundaries while working with diverse client bases
• Self-management - Capable of working independently, prioritizing tasks across multiple firms, and meeting varying deadlines with minimal supervision
• Adaptability - Willingness to take direction and quickly adapt to different firms' procedures, protocols, and client service standards

Experience & Education

• High school diploma or equivalent required
• Previous experience in legal support, customer service, or administrative roles preferred
• Familiarity with legal terminology and personal injury law concepts a plus
• Proficiency in multiple database management systems and office software applications
• Experience working with multiple clients or accounts simultaneously preferred

Personal Attributes

• Empathetic and patient demeanor when working with injured claimants
• Strong organizational and time management skills with ability to juggle multiple priorities
• Ability to handle sensitive and confidential information with discretion
• Professional appearance and demeanor that reflects well on our partner firms
• Commitment to providing exceptional client service that maintains our reputation

Working Conditions

• Office environment with standard business hours
• Frequent phone and computer use across multiple systems and platforms
• Occasional overtime during busy periods or case deadlines for various partner firms
• Direct interaction with claimants who may be experiencing physical and emotional stress

What We Offer

• Competitive salary commensurate with experience
• Opportunities for professional development and growth in the legal support services industry
• Supportive team environment with exposure to diverse legal practices
• Variety and challenge of working with multiple law firms and case types

This position offers an excellent opportunity to make a meaningful difference in the lives of injury claimants while developing valuable skills across multiple legal practices. Our role as a trusted partner to law firms means you'll gain exposure to diverse approaches and build a broad skill set in legal support services. We encourage applications from candidates who are passionate about client advocacy and committed to delivering outstanding support services that enhance our partner firms' reputations.