Claim Support Assistant I

Jobtailor; Missouri; On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in the United States (Missouri) seeks an entry-level Claims Support Specialist to assist the Claim department with intermediate tasks and data entry. You will review facts, assign claims per business rules, and communicate with customers by phone as needed.

Responsibilities include resolving conflicts, handling Total Loss paperwork, and coordinating with vendors. Strong organizational and communication skills, plus basic math and data processing knowledge, are important for success.

Qualifications

• High School Diploma or equivalent is required.
• One year of experience in processing, customer service or business administration.
• Experience with PC software applications.
• Maintaining accurate files and records.
• Identification, investigation, and resolution of problems.
• Processing transactions and posting to accounts.
• Organizing and prioritizing multiple tasks.
• Effective oral and written communication.
• Basic math skills.
• Using automated processing systems.
• Data entry duties.
• Knowledge of data processing techniques.
• Auditing data techniques.
• Knowledge of business processing procedures.
• Gather data and prepare reports.
• Compose routine correspondence.

Responsibilities

• Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes.
• Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.
• Receive inbound and make outbound customer phone calls to resolve claims needs.
• Resolve assignment conflicts and issues as needed.
• Communicate effectively with others in a work environment and with the public.
• May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.
• Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.

Skills

Communication skills

Time management

Data entry

Data reporting

Microsoft PC software

Basic math

Auditing data

Data processing techniques

Business processes

General Claims Training

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems.
• Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.
• Receive inbound and make outbound customer phone calls to resolve claims needs.
• Resolve assignment conflicts and issues as needed.
• Communicate effectively with others in a work environment and with the public.
• May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.
• Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.

Requirements

• Required Education: High School Diploma or equivalent OR One year of experience in processing, customer service or business administration
• Experience in: Working with P.C. software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritizing multiple tasks
• Communicating effectively (oral and written)
• Using basic math skills
• Using automated processing and computer systems
• Performing data entry duties
• Knowledge of: Data processing techniques
• Techniques used to audit data
• Business processing procedures
• Skills and Ability to: Successfully complete General Claims Training
• Gather data and prepare reports
• Compose routine correspondence including letters and memos