Claims Support Specialist II

Jobtailor; Rancho Cucamonga (CA); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Jobtailor is seeking a customer support professional to join a top-rated team recognized for achievements and culture. The role involves 100% phone-based customer interaction in a fast-paced environment, with potential remote or in-office work.

The position requires handling both inbound and outbound calls, performing routine support duties, and contributing to claims activities to assist customers and the company.

Qualifications

• High School diploma or GED required.
• At least 1 year of general office or related contact center experience.
• Ability to handle high-volume inbound/outbound calls.
• Excellent written and verbal communication, typing, and grammar.
• Strong active listening skills and empathy towards customers.
• Attention to detail and accuracy in work.

Responsibilities

• Join a team recognized for achievements and culture, including Forbes award for 2026.
• Work in a fast-paced remote or office contact center with 100% phone-based interactions.
• Perform routine support duties according to standard procedures.
• Handle inbound and outbound calls.
• Support business and customers by handling claims activities.

Job description

Responsibilities

• Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!
• The primary role of this position may be working in a fast-paced high volume remote virtual contact center environment or office that requires 100% phone-based customer interaction.
• Performing routine support duties and working activities according to standard procedures will also be required.
• Handling both inbound and outbound calls.
• Working claims activities to support the business, customers, and the company.

Qualifications

• High School diploma or GED equivalent
• A minimum of 1-year general office or related company experience
• Equivalent combination of education, service and/or contact center experience
• Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
• Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
• Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar.
• General knowledge of department procedures and operations.
• Requires constant attention to detail and accuracy in work.