Civilian Security Officer - PART TIME

Bally's Corporation; Tiverton (RI); On-site; USD 17,047 - 24,280; Full time

Job summary

Bally's Corporation is seeking a security officer at Twin River in Rhode Island. The role covers 24/7 surveillance, guest assistance, badge management, and incident response to ensure safety and compliance across the property.

Responsibilities include monitoring entrances, validating IDs under RI law, dispatch coordination, log maintenance, and badge issuance. Candidates should be at least 18, able to work overnights, with strong communication and customer service skills.

Qualifications

• Rhode Island Driver Operator License (preferred).
• Rhode Island Department of Business Regulations Gaming License (preferred).
• Ability to read and write English.
• Minimum of 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred.
• Stand, walk, climb, carry, hear, bend and stoop.

Responsibilities

• Strategically posted at three entrances to observe guests 24/7.
• Check identification of individuals entering the facility per RI law.
• Staff the Security Dispatch Center 24 hours; coordinate with departments.
• Maintain CAD log for all calls for service.
• Staff the Card and Destruction Room; log visitors and inventory.
• Staff the Badging Office and manage staff/vendor/visitor badges.
• Know Twin River facilities and assist guests with information.
• Rove lots and assist with badge distribution and issuance.
• Report hazards or unsafe conditions to security immediately.
• Cannot perform current law enforcement duties or arrests.
• Perform other duties as assigned by supervisor.

Skills

English literacy

Overnight shifts

Customer service

Mobility & stamina

Attention to detail

Eye/hand coordination

Job description

Responsibilities

• Strategically posted at the facility's three entrances 24 hours a day. To observe guests entering and departing the property.
• Check identification of individuals entering Twin River in compliance with Rhode Island state law.
• Staff the Security Dispatch Center 24 hours a day. Officers assigned to dispatch will answer phones, answer/monitor all radio communications from all departments, will monitor surveillance cameras (non-gaming areas), and dispatch the appropriate response utilizing Surveillance, Fire/EMS, Police, and other departments in a coordinated manner.
• Employees will maintain CAD (computer aided dispatch) log for all calls for service.
• Staff the Card and Destruction Room 7 days a week. Officers assigned to the Destruction Room will inspect and cancel all cards and dice that are removed from the gaming floor daily. Officer will maintain logs of all visitors, staff, and inventory that enters the Destruction Room.
• Staff the Badging Office and create and modify the C-Cure badges for staff, vendors, and visitors to the property. Maintain all logs the CAD (computer aided dispatch). Will monitor surveillance cameras (non-gaming areas).
• Possess extensive knowledge of all Twin River Casino facilities.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• May rove self-parking lots, valet, exterior of casino, and staff the badge office for employee check distribution and issuance of temporary badges.
• Report any observations concerning hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees to security immediately.
• Unable to act as current law enforcement security officers and cannot assist with disturbances or arrests.
• Perform other duties as assigned by supervisor.

Working Conditions

• Differing hot, cold, noisy, wet, dry, dirty, smoky, and dusty environments.
• Rotating shifts.
• Contact with violent individuals.
• Work in a moderate noise level environment, increasing to loud at times.

Target Hourly Range: $15.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Rhode Island Driver Operator License (preferred).
• Rhode Island Department of Business Regulations Gaming License (preferred).
• Ability to read and write English.
• Minimum of 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred (preferred).
• Stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
• Use manual dexterity, follow directions, and adhere to detail.
• Regular use of eye/hand coordination (preferred).

Licenses & Certifications

• ServSafe Alcohol (preferred).
• RI Lottery License Ops (preferred).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.