Civilian Security Officer - Full Time

Bally's Corporation; Tiverton (RI); On-site; USD 22,000 - 31,000; Full time

Job summary

Bally's Lincoln Casino Resort in Rhode Island is seeking a security officer to observe entrances and monitor safety throughout the property. The role requires vigilant guest surveillance, badge management, and responsive coordination with dispatch and sheriffs/EMS when needed.

Candidates should have strong English reading/writing skills, be at least 18 years old, and able to work overnight shifts. Prior customer service experience is preferred, with a focus on safety and guest assistance across

Qualifications

• Rhode Island Driver Operator License preferred.
• Rhode Island Gaming License preferred.
• Ability to read and write English.
• Minimum 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred.
• Stand, walk, climb, carry, hear, bend and stoop.
• Follow directions and adhere to detail.
• Regular eye/hand coordination preferred.

Responsibilities

• Observe guests entering and departing the property.
• Check identification at entrances per RI law.
• Staff the Security Dispatch Center 24 hours a day with radios and cameras.
• Maintain CAD log for all calls for service.
• Staff the Badging/Destruction Room and manage badge logs.
• Create/modify C-Cure badges for staff, vendors, and visitors.
• Assist guests by providing information or directing to the right source.
• rove parking lots and assist with badge distribution when needed.
• Report hazardous or unsafe conditions to security immediately.
• No law enforcement powers; perform other duties as assigned.

Skills

English literacy

Customer service

Overnight shifts

Stand/walk long distances

Observation skills

Follow directions

Eye/hand coordination

Education

Rhode Island Driver Operator License (preferred)

Rhode Island Gaming License (preferred)

Age 18+

Job description

Responsibilities

• Strategically posted at the facility's three entrances 24 hours a day. To observe guests entering and departing the property.
• Check identification of individuals entering Twin River in compliance with Rhode Island state law.
• Staff the Security Dispatch Center 24 hours a day. Officers assigned to dispatch will answer phones, answer/monitor all radio communications from all departments, will monitor surveillance cameras (non-gaming areas), and dispatch the appropriate response utilizing Surveillance, Fire/EMS, Police, and other departments in a coordinated manner.
• Employees will maintain CAD (computer aided dispatch) log for all calls for service.
• Staff the Card and Destruction Room 7 days a week. Officers assigned to the Destruction Room will inspect and cancel all cards and dices that are removed from the gaming floor daily. Officer will maintain logs of all visitor's, staff, and inventory that enters the Destruction Room.
• Staff the Badging Office and create and modify the C-Cure badges for staff, vendors, and visitor to the property. Maintain all logs the CAD (computer aid dispatch). Will monitor surveillance cameras (non-gaming areas).
• Possess extensive knowledge of all Twin River Casino's facilities.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• May rove self-parking lots, valet, exterior of casino, and staff the badge office for employee check distribution and issuance of temporary badges.
• Report any observations concerning hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees to security immediately.
• Unable to act as current law enforcement security officers and cannot assist with disturbances or arrests.
• Perform other duties as assigned by supervisor.

Working Conditions

• Differing hot, cold, noisy, wet, dry, dirty, smoky, and dusty environments.
• Rotating shifts.
• Contact with violent individuals.
• Work in a moderate noise level environment, increasing to loud at times.

Target Hourly Range: ($19.00)

Bally's Lincoln Casino Resort: About | LinkedIn

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience

• Rhode Island Driver Operator License. (preferred)
• Rhode Island Department of Business Regulations Gaming License. (preferred)
• Ability to read and write English.
• Minimum of 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred. (preferred)
• Stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
• Use manual dexterity, follow directions, and adhere to detail.
• Regular use of eye/hand coordination. (preferred)

Licenses & Certifications

• ServSafe Alcohol (preferred)
• RI Lottery License Ops (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.