City Council Aide: Liaison, Admin & Outreach

City of Worcester; Worcester (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

The City of Worcester is seeking an Aide to the City Council to provide direct administrative support and coordination for the City Council and Chief of Council. The role includes handling constituent inquiries, preparing briefing materials, and coordinating communications and events.

Bilingual applicants are encouraged; duties require on-site work and occasional weekend hours. Worcester residents preferred; equivalent combinations of education and experience will be considered.

Qualifications

• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to interpret City Council policies and make sound decisions in accordance with laws and policies.
• Two years of customer service and/or clerical experience in a professional office setting.
• Advanced computer skills in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Worcester resident or ability to reside in Worcester.

Responsibilities

• Provide direct administrative support to City Councilors as directed by the Chief of Council.
• Assist Councilors in researching legislation and preparing briefing materials.
• Perform a broad range of administrative duties to aid City Council members and the Chief of Council.
• Manage incoming constituent correspondence via phone, email, and mail.
• Assist with preparation, planning, coordination of all public relations, communications, press releases, marketing, and events for the City Council.
• Attend and participate in staff, department, and committee meetings and task forces.
• Prepare reports, correspondence, and documentation for council.
• Support the Chief of Council and liaise with the City Council for Boards, Commissions, Library, School Committee, and other groups.
• Provide customer service to diverse constituents and greet visitors.
• Other duties as assigned.

Skills

Constituent relations

Scheduling

Research

Communication

Office administration

Confidentiality

Multitasking

Public meetings

Education

Bachelor’s degree in business/public administration or related field

Tools

Microsoft Office Suite

Job description

The City of Worcester is seeking an Aide to the City Council to provide direct administrative support and coordination for the City Council and Chief of Council. The role includes handling constituent inquiries, preparing briefing materials, and coordinating communications and events.

Bilingual applicants are encouraged; duties require on-site work and occasional weekend hours. Worcester residents preferred; equivalent combinations of education and experience will be considered.