Senior Clerk and Typist

City of Worcester; Worcester (MA); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

The City of Worcester is seeking a Senior Clerk and Typist for the License Division of the Worcester Police Department. Under the direction of the Shift Supervisor, you will provide exemplary customer service, data entry, and clerical support for licenses and permits such as License to Carry, Hawkers and Peddlers, Taxicab, Livery, Ice Cream vendor, and Secondhand Article licenses.

Responsibilities include answering phones, booking appointments, preparing reports, and assisting the public with

Formación

• High school diploma or equivalent required.
• 1 year of customer service or clerical experience.
• Experience using Microsoft Office Suite.

Responsabilidades

• Provide administrative support, calendar management and standard office procedures.
• Provide customer service assistance to customers applying for Licenses and Permits.
• Enter data, process license information and print licenses for customers.
• Prepare reports and compile statistical information for reports.
• Respond to inquiries and explain departmental policies to the public.

Conocimientos

Customer service

Data entry

Microsoft Office

Office terminology

Communication

Independent / collaborative

Educación

High school diploma or equivalent

Associate degree (preferred)

Herramientas

Microsoft Office Suite

Descripción del empleo

The City of Worcester is seeking qualified applicants for Senior Clerk and Typist within the License Division for the Worcester Police Department. Under the direction of the Shift Supervisor, this position will work in a manner consistent with the mission and values of the Worcester Police Department, and will require exemplary customer service skills, data entry skills, and will be able to work collaboratively and independently. The Senior Clerk and Typist is responsible for answering phones, booking appointments, and providing customer service for the permitting and licenses process for a License to Carry, Hawkers and Peddlers license, Taxicab, and Livery licenses, Ice Cream vendor license, Secondhand Article license, etc.

• Provide administrative support, calendar management and perform standard office procedures such as answering phones, drafting letters, filing and data entry.
• Provide customer service assistance to customers applying for Licenses and Permits.
• Responsible for entering data, processing license information and printing and providing license to customers.
• Prepare reports, and collect and compile statistical information for reports.
• Respond to inquiries, including the explanation of departmental policies and services to the public, and refers complaints to the proper authority.
• Performs related work as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of office terminology and procedures and ability to operate common office equipment.
• Ability to work both independently and collaboratively in a group setting.
• Proficiency with Microsoft Office Suite.
• Excellent organizational, interpersonal, written, and oral communication skills.
• Ability to establish and maintain effective working relationships with the public; ability to communicate and work effectively with diverse populations.
• Regular onsite attendance is required.
• High school diploma or equivalent.
• One (1) year of experience of customer service skills and/or clerical experience in an office setting.
• Experience using Microsoft Office Suite.

Preferred Qualifications:

• Associate degree in criminal justice, political science, business administration, public administration, or related discipline.
• Two (2) years of customer service experience in an office setting.
• Two (2) years of clerical experience in an office setting.

OPEN UNTIL FILLED, applications received prior to or on FRIDAY, NOVEMBER 13, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.