Periodicals & Government Documents Coordinator

City of Worcester; Worcester (MA); On-site; USD 46,000 - 56,000; Full time

Job summary

The City of Worcester is seeking a qualified candidate for the Periodicals and Government Documents Assistant position at the Worcester Public Library. Under the Manager of Digital Resources and Serials, this role supports daily operations of the Periodicals department, assists patrons, explains library policies, and helps with library collections and projects.

The ideal candidate will have excellent customer service, strong interpersonal skills, and the ability to work evenings and weekends,

Qualifications

• High school diploma or equivalent.
• Data entry experience and/or community public service work.
• Ability to pass CORI/SORI.
• Ability to travel between locations.

Responsibilities

• Provide excellent frontline customer service.
• Perform circulation functions and assist patrons with resources and equipment.
• Download data files, copy catalogs, and process periodicals and government documents.
• Maintain records, reports, and lists; support Interlibrary Loan and reference services.
• Work independently and as a team lead on projects.
• Handle cash and prepare cash reports as needed.
• Assist with shelving and maintenance of Government Documents collection.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

English language

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Docs

Job description

The City of Worcester is seeking a qualified candidate for the Periodicals and Government Documents Assistant position at the Worcester Public Library. Under the Manager of Digital Resources and Serials, this role supports daily operations of the Periodicals department, assists patrons, explains library policies, and helps with library collections and projects.

The ideal candidate will have excellent customer service, strong interpersonal skills, and the ability to work evenings and weekends,