Customer Service Representative

Adams County Government; Brighton (CO); On-site; USD 26,573 - 30,555; Full time

Job summary

A local government agency in Colorado is seeking a Customer Service Representative to provide exceptional service to citizens and visitors both in person and via phone. Responsibilities include managing calls, operating switchboard equipment, and performing administrative duties. Ideal candidates should have two years of experience in customer service, strong communication skills, and a high school diploma. This temporary position offers a pay range of $19.29/hr to $22.18/hr, suitable for those with a background in public service.

Qualifications

• Two years experience in PBX, customer service or call center operations.
• Ability to think independently and use sound judgement.
• Experience with telecommunications equipment.

Responsibilities

• Provide outstanding customer service to citizens and visitors.
• Answer incoming calls and route them appropriately.
• Manage and operate switchboard telecommunications.
• Perform clerical duties such as filing and word processing.

Skills

Customer service principles

Clear communication

Active listening

Working independently

Ability to lift 25lbs

Bilingual (Spanish)

Education

High school diploma or GED equivalent

Additional training in customer service

Tools

PBX systems

Office automation applications

Job description

Join to apply for the Customer Service Representative role at Adams County Government

Adams County Government provided pay range

This range is provided by Adams County Government. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.29/hr - $22.18/hr

What Success Looks Like In This Job

To provide outstanding customer service to the Citizens, visitors and employees of Adams County in person as well as over the phone. The ideal candidate will be a forward-thinking team player with excellent communication and people skills. Additional administrative duties may be expected with this position.

Examples of Duties for Success

• Answer incoming calls for Adams County, provide proper call routing, and provide responses to customer inquiries.
• Receive visitors; direct them to agencies, departments and/or individuals.
• Operate and manage switchboard telecommunications and computer equipment.
• Perform clerical duties such as word processing and filing.
• Perform other related duties and responsibilities as required.

Qualifications for Success

• Principals and processes for providing customer service.
• Modern office methods and procedures.
• Active listening, being able to give full attention to and understanding customer communication and inquiries.
• Clear and concise communication, both orally and in writing.
• Operation of telecommunication equipment including switchboard equipment.
• Use of PC office automation applications.
• Development of positive and harmonious working relationships with those contacted in the course of work.
• Ability to think independently and use sound judgement
• Follow oral and written instructions.
• Ability to sit for long periods of time.
• Ability to sit, stand, walk, kneel, crouch, squat, stoop, reach, push, pull, twist, climb and lift 25lbs.
• Ability to communicate in Spanish highly desirable but not required

More Qualifications for Success

Experience:

• Two (2) years experience in PBX, switchboard, customer service representative or call center operations, as well as operation of a PC utilizing office automation applications.

Education and Training:

• High school diploma or GED equivalent.
• Additional specialized training in customer service and telecommunications is desirable.

License or Certificate: None.

Background Check: Must pass a criminal background check.

Seniority level

• Associate

Employment type

• Temporary

Job function

• Customer Service

Industries

• Government Administration