Cisco Wireless Engineer - Tier 2 Support (WLC/AP)

SCALIS; Saint Petersburg (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

SCALIS is seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. The role focuses on Cisco 9800 Wireless LAN Controllers and AP provisioning, with collaboration across global IT teams.

The ideal candidate will handle Tier 2 wireless issues, assist with AP provisioning, and support WLCs while staying aligned with established processes and documentation.

Qualifications

• Hands-on experience with Cisco 9800 controllers (primary requirement).
• Good understanding of AP provisioning and basic wireless troubleshooting.
• Working knowledge of Cisco wireless environments (9500/9800 a plus).
• Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
• Experience working in a support or operations role.

Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.
• Provision, onboard, and troubleshoot Access Points in a Cisco environment.
• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
• Assist with basic change requests in ServiceNow for adding or updating APs.
• Investigate client connection issues and wireless performance problems.
• Work collaboratively with global teams during EST hours.
• Document resolutions and update knowledge base articles.
• Escalate complex issues to senior engineers.

Skills

Cisco 9800

AP provisioning

Wireless troubleshooting

TCP/IP

VLANs

DHCP

DNS

Support/Operations

Tools

Prime Infrastructure

DNA Center

Job description

SCALIS is seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. The role focuses on Cisco 9800 Wireless LAN Controllers and AP provisioning, with collaboration across global IT teams.

The ideal candidate will handle Tier 2 wireless issues, assist with AP provisioning, and support WLCs while staying aligned with established processes and documentation.