Tier 2 Wireless Network Engineer - Cisco 9800 & AP Setup

Bold Business; Saint Petersburg (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Bold Business in Florida is seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment, focusing on Cisco 9800 Wireless LAN Controllers and AP provisioning. The role requires comfort troubleshooting wireless issues and collaborating with global IT teams.

You will handle Tier 2 requests, onboard and configure APs, manage WLCs, and document resolutions.

Qualifications

• Hands-on experience with Cisco 9800 controllers is required.
• Solid understanding of AP provisioning and wireless troubleshooting.
• Familiarity with Cisco wireless environments (9500/9800 a plus).
• Knowledge of TCP/IP, VLANs, DHCP, and DNS.

Responsibilities

• Provide Tier 2 support for wireless connectivity and performance.
• Provision, onboard, and troubleshoot Access Points in a Cisco environment.
• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
• Assist with basic change requests in ServiceNow for adding or updating APs.
• Investigate client connection issues and wireless performance problems.

Skills

Cisco 9800

AP provisioning

Wireless troubleshooting

TCP/IP

VLANs

DHCP/DNS

Support/Operations

Tools

Prime Infrastructure

DNA Center

Job description

Bold Business in Florida is seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment, focusing on Cisco 9800 Wireless LAN Controllers and AP provisioning. The role requires comfort troubleshooting wireless issues and collaborating with global IT teams.

You will handle Tier 2 requests, onboard and configure APs, manage WLCs, and document resolutions.