Wireless Network Support Engineer (T2)

SCALIS; Saint Petersburg (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

SCALIS is seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. The role focuses on Cisco 9800 Wireless LAN Controllers and AP provisioning, with collaboration across global IT teams.

The ideal candidate will handle Tier 2 wireless issues, assist with AP provisioning, and support WLCs while staying aligned with established processes and documentation.

Qualifications

• Hands-on experience with Cisco 9800 controllers (primary requirement).
• Good understanding of AP provisioning and basic wireless troubleshooting.
• Working knowledge of Cisco wireless environments (9500/9800 a plus).
• Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
• Experience working in a support or operations role.

Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.
• Provision, onboard, and troubleshoot Access Points in a Cisco environment.
• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
• Assist with basic change requests in ServiceNow for adding or updating APs.
• Investigate client connection issues and wireless performance problems.
• Work collaboratively with global teams during EST hours.
• Document resolutions and update knowledge base articles.
• Escalate complex issues to senior engineers.

Skills

Cisco 9800

AP provisioning

Wireless troubleshooting

TCP/IP

VLANs

DHCP

DNS

Support/Operations

Tools

Prime Infrastructure

DNA Center

Job description

We are seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. This role focuses mainly on Cisco 9800 Wireless LAN Controllers and Access Point provisioning. The ideal candidate is someone who is comfortable troubleshooting wireless issues and working with global IT teams.

Key Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.
• Provision, onboard, and troubleshoot Access Points in a Cisco environment.
• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
• Assist with basic change requests in ServiceNow for adding or updating APs.
• Investigate client connection issues and wireless performance problems.
• Work collaboratively with global teams during EST hours.
• Document resolutions and update knowledge base articles.
• Escalate complex issues to senior engineers.

Qualifications

Required

• Hands-on experience with Cisco 9800 controllers (primary requirement).
• Good understanding of AP provisioning and basic wireless troubleshooting.
• Working knowledge of Cisco wireless environments (9500/9800 a plus).
• Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
• Experience working in a support or operations role.

Preferred Certifications

• Exposure to Cisco Prime Infrastructure or Cisco DNA Center.
• Experience in automotive or manufacturing environments.
• ITIL basics or understanding of change control.