Wireless Network Support Engineer (T2)

Bold Business; Saint Petersburg (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Bold Business in Florida is seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment, focusing on Cisco 9800 Wireless LAN Controllers and AP provisioning. The role requires comfort troubleshooting wireless issues and collaborating with global IT teams.

You will handle Tier 2 requests, onboard and configure APs, manage WLCs, and document resolutions.

Qualifications

• Hands-on experience with Cisco 9800 controllers is required.
• Solid understanding of AP provisioning and wireless troubleshooting.
• Familiarity with Cisco wireless environments (9500/9800 a plus).
• Knowledge of TCP/IP, VLANs, DHCP, and DNS.

Responsibilities

• Provide Tier 2 support for wireless connectivity and performance.
• Provision, onboard, and troubleshoot Access Points in a Cisco environment.
• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
• Assist with basic change requests in ServiceNow for adding or updating APs.
• Investigate client connection issues and wireless performance problems.

Skills

Cisco 9800

AP provisioning

Wireless troubleshooting

TCP/IP

VLANs

DHCP/DNS

Support/Operations

Tools

Prime Infrastructure

DNA Center

Job description

We are seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. This role focuses mainly on Cisco 9800 Wireless LAN Controllers and Access Point provisioning. The ideal candidate is someone who is comfortable troubleshooting wireless issues and working with global IT teams.

Key Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.


• Provision, onboard, and troubleshoot Access Points in a Cisco environment.


• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).


• Assist with basic change requests in ServiceNow for adding or updating APs.


• Investigate client connection issues and wireless performance problems.


• Work collaboratively with global teams during EST hours.


• Document resolutions and update knowledge base articles.


• Escalate complex issues to senior engineers.

Qualifications

Required:

• Hands-on experience with Cisco 9800 controllers (primary requirement).


• Good understanding of AP provisioning and basic wireless troubleshooting.


• Working knowledge of Cisco wireless environments (9500/9800 a plus).


• Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).


• Experience working in a support or operations role.

Preferred Certifications:

• Exposure to Cisco Prime Infrastructure or Cisco DNA Center.


• Experience in automotive or manufacturing environments.


• ITIL basics or understanding of change control.