Specialist, Services and Subscription (East Coast)

Presidio; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Presidio is seeking a Renewal Specialist for Specialist Services and Subscription Management in the United States. The role focuses on driving revenue growth through Cisco service contract renewals, retaining clients, and upselling strategic premium offerings.

You will support an assigned account base through the lifecycle of agreements, prepare renewal quotes, and collaborate with internal teams and Cisco to ensure successful renewals.

Qualifications

• Bachelor’s degree or equivalent experience or military experience.
• 3+ years’ experience in a support agreement renewal role.
• Experience with Cisco service contracts and CX EA’s (renewals, subscriptions, Enterprise Agreements).
• Ability to work independently and in a cross functional team environment.
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements.
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP).
• Knowledge of service lifecycle management and subscription models.
• Located in Central or East time zone.

Responsibilities

• Proactively manage customer Cisco renewals and timeline for assigned account base.
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals.
• Participate in joint Presidio/OEM strategy meetings relating to renewal.
• Participate in customer facing meetings to present offerings and drive opportunities to closure.
• Assist in the Services EA sales cycle by helping identify qualified target customers and scope proposals.
• Work with EA Client Success Managers to prepare customers for Services EA True Forwards.
• Maintain and reconcile end-user’s Cisco contract inventory and manage the process.
• Triage all Cisco services questions and issues internally and externally.
• Collaborate with regional management and cross functional teams to promote the Cisco service practice.
• Accurately forecast renewals pipeline with Account Executives.
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting.
• Periodically review contracts for accuracy and manage access.
• Prepare and process orders using internal tools and track to completion.
• Deliver Quarterly Business Reviews to clients.

Skills

Renewals experience

Cisco service contracts knowledge

Cross-functional teamwork

Independent work

Enterprise Agreements knowledge

Education

Bachelor’s degree or equivalent experience

Military experience

Tools

CCWR

EAMP

Microsoft Excel

Job description

Presidio, Where Teamwork and Innovation Shape the Future. At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses – and their internal customers – to achieve more through innovation, automation, and intelligent insights.

The Role

For the Presidio Specialist Services and Subscription Management, the primary role is to drive revenue growth in Cisco service contract renewals through retaining existing clients, upselling to strategic premium offerings, expanding within the existing customer base, and assisting in uncovering white space opportunities. This role is responsible for supporting an assigned account base through the lifecycle of an agreement, including creating renewal quotes/proposals, participating in driving Services EA opportunities and true forwards, managing the data throughout the term, and processing renewal orders. The Cisco Specialist works directly with Account Executives, clients, and Cisco, as well as cooperatively with internal cross-functional teams to ensure the success of the renewals practice.

Responsibilities

• Proactively manage customer Cisco renewals and timeline for assigned account base
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
• Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs)
• Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure
• Assist in the Services EA sales cycle by helping identify qualified target customers, building standard renewal comparison quotes as needed, working in EAMP to scope the CX proposal install base
• Work in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as needed
• Maintain and reconcile end-user’s Cisco contract inventory and proactively manage this process quarterly, annually, etc.
• Triage all Cisco services related questions and issues both internally and externally
• Work with regional management, account executives and cross functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption.
• Accurately forecast renewals pipeline in conjunction with Account Executives
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
• Periodically review contracts within account base for accuracy - maintaining clean, consolidated contracts and managing customer access
• Prepare and process orders utilizing internal tools
• Track orders to completion, elevate as required, and ensure accurate booking
• Prepare and deliver Quarterly Business Reviews to clients as required

Required Skills And Professional Experience

• Bachelor’s degree or equivalent experience and/or military experience
• 3+ years’ experience in a support agreement renewal role
• Experience with Cisco service contracts and CX EA’s (renewals, subscriptions, Enterprise Agreements)
• Ability to work independently and in a cross functional team environment
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
• Knowledge of service lifecycle management and subscription models
• Located in Central or East time zone

Preferred Skills And Professional Experience

• Proficient in Microsoft Excel and MS applications
• Direct customer-facing experience (presentations, QBRs, consultative selling)
• Ability to provide revenue growth through renewals and upsells
• Contract and order management experience (tracking, reconciliation, processing)
• Strong written and verbal communication skills

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.