Cisco Platform Specialist: Drive Quotes & Orders

Ingram Micro Inc in; Buffalo (NY); Remote; USD 44,000 - 70,000; Full time

Job summary

Ingram Micro Inc. is seeking a highly organized Platform Specialist - Cisco to join our global team. You will support quotes, orders, licensing requests, and partner inquiries while collaborating with sales, vendor management, and operations to ensure a seamless customer experience.

The role emphasizes Cisco product knowledge, channel programs, and data-driven insights, with opportunities for growth within a leading technology distributor.

Qualifications

• Associate degree and 3+ years of relevant experience; OR High School Diploma/GED and 5+ years of relevant professional experience.
• Experience supporting Cisco products, services, subscriptions, renewals, or channel partner programs.
• Proven experience in sales support, operations, customer service, vendor support, or order management.
• Excellent communication and relationship-building skills; strong attention to detail.

Responsibilities

• Manage quotes, orders, licensing requests, and partner inquiries for Cisco business.
• Review and process sales orders with high accuracy.
• Collaborate with Inside Sales, Vendor Management, Customer Service, Operations, and Cisco representatives.
• Prepare quotes for products, software, subscriptions, and licensing.
• Monitor order status and resolve issues affecting fulfillment.
• Ensure compliance with SLAs.
• Analyze account activity, sales data, and market trends.
• Provide guidance and mentorship to less experienced team members.

Skills

Cisco experience

Sales operations

Quoting & order management

Customer service

Communication skills

Analytical skills

Attention to detail

Cross-functional collaboration

Education

Associate degree

High School Diploma/GED

Tools

CRM systems

ERP systems

Quoting systems

Microsoft Excel

Job description

Ingram Micro Inc. is seeking a highly organized Platform Specialist - Cisco to join our global team. You will support quotes, orders, licensing requests, and partner inquiries while collaborating with sales, vendor management, and operations to ensure a seamless customer experience.

The role emphasizes Cisco product knowledge, channel programs, and data-driven insights, with opportunities for growth within a leading technology distributor.