Platform Specialist - Cisco

Ingram Micro, Inc.; Buffalo (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Ingram Micro, Inc. is seeking a Platform Specialist - Cisco to join our team.

You will support Cisco-related activities, manage quotes, orders, licensing requests, and partner inquiries, working closely with Inside Sales, Vendor Management, Customer Service, Operations, and Cisco representatives to ensure a smooth customer experience. The ideal candidate has Cisco experience, strong analytical and communication skills, and a customer-first mindset.

Qualifications

• Associate degree with 3+ years relevant experience or high school diploma with 5+ years.
• Proven experience in sales support, operations, customer service, or order management.
• Experience supporting Cisco products, licensing, renewals, or channel programs.
• Strong understanding of quoting, order management, and customer support processes.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy.
• Ability to work independently while collaborating across departments.

Responsibilities

• Manage quotes, orders, licensing requests, and partner inquiries.
• Review and process sales orders with accuracy.
• Collaborate with Inside Sales, Vendor Management, Customer Service, Operations, and Cisco reps.
• Prepare product, software, subscription, and licensing quotes.
• Monitor order status and resolve issues affecting fulfillment.
• Ensure compliance with SLAs.
• Analyze account activity, sales data, and market trends.
• Manage lead and order activities in assigned territories.
• Identify process improvements to increase efficiency and satisfaction.
• Provide guidance and mentorship to less experienced team members.
• Participate in vendor promotions and Cisco initiatives.

Skills

Cisco products experience

Sales operations knowledge

Multitasking

Communication skills

Analytical thinking

Attention to detail

Independent but collaborative

Customer-focused mindset

Education

Associate degree

High School Diploma/GED

Tools

CRM systems

ERP systems

Quoting systems

Excel reporting

Job description

About the Role

Ingram Micro is seeking a highly organized and customer-focused Platform Specialist - Cisco to join our growing team. In this role, you will serve as a key operational and sales support partner, helping drive the success of our Cisco business through quote management, order processing, partner support, and cross-functional collaboration.

The ideal candidate understands the fast-paced technology distribution environment and enjoys working with sales teams, vendors, and partners to ensure a seamless customer experience. This is an excellent opportunity for someone with experience supporting Cisco products, licensing, renewals, or channel operations who wants to grow within a global technology leader.

What You'll Do

• Support Ingram Micro's Cisco business by managing quotes, orders, licensing requests, and partner inquiries.
• Review and process sales orders with a high degree of accuracy and attention to detail.
• Partner closely with Inside Sales, Vendor Management, Customer Service, Operations, and Cisco representatives to meet customer needs.
• Prepare product, software, subscription, and licensing quotes for customers and channel partners.
• Monitor order status and proactively resolve issues impacting fulfillment or delivery timelines.
• Ensure compliance with established service level agreements (SLAs).
• Analyze account activity, sales data, and market trends to provide meaningful business insights.
• Manage lead and order activities within assigned territories or account segments.
• Identify process improvements that increase operational efficiency and customer satisfaction.
• Provide guidance, support, and mentorship to less experienced team members.
• Participate in vendor promotions, programs, and initiatives that drive Cisco business growth.

What We're Looking For

• Experience supporting Cisco products, services, subscriptions, renewals, or channel partner programs.
• Strong understanding of sales operations, quoting, order management, or customer support processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• High level of attention to detail and accuracy.
• Ability to work independently while collaborating across multiple departments.
• Customer-first mindset with a sense of urgency and accountability.

Preferred Qualifications

• Experience working within technology distribution, IT sales, channel sales, or vendor operations.
• Knowledge of Cisco licensing, subscriptions, Cisco programs, or partner ecosystem.
• Experience using CRM, ERP, or quoting systems.
• Advanced Microsoft Excel skills including reporting and data analysis.
• Experience supporting technology vendors such as Cisco, Microsoft, VMware, HPE, Dell, or related IT solutions.

Required Qualifications

• Associate degree and 3+ years of relevant experience; OR
• High School Diploma/GED and 5+ years of relevant professional experience.
• Proven experience in sales support, operations, customer service, vendor support, order management, or related functions.

Why Join Ingram Micro?

At Ingram Micro, you'll work alongside industry-leading technology partners while helping customers and channel partners solve complex business challenges. We offer opportunities for career growth, continuous learning, and the chance to make an impact within one of the world's largest technology distributors.