Platform Specialist - Cisco

Ingram Micro Inc in; Buffalo (NY); Remote; USD 44,000 - 70,000; Full time

Job summary

Ingram Micro Inc. is seeking a highly organized Platform Specialist - Cisco to join our global team. You will support quotes, orders, licensing requests, and partner inquiries while collaborating with sales, vendor management, and operations to ensure a seamless customer experience.

The role emphasizes Cisco product knowledge, channel programs, and data-driven insights, with opportunities for growth within a leading technology distributor.

Qualifications

• Associate degree and 3+ years of relevant experience; OR High School Diploma/GED and 5+ years of relevant professional experience.
• Experience supporting Cisco products, services, subscriptions, renewals, or channel partner programs.
• Proven experience in sales support, operations, customer service, vendor support, or order management.
• Excellent communication and relationship-building skills; strong attention to detail.

Responsibilities

• Manage quotes, orders, licensing requests, and partner inquiries for Cisco business.
• Review and process sales orders with high accuracy.
• Collaborate with Inside Sales, Vendor Management, Customer Service, Operations, and Cisco representatives.
• Prepare quotes for products, software, subscriptions, and licensing.
• Monitor order status and resolve issues affecting fulfillment.
• Ensure compliance with SLAs.
• Analyze account activity, sales data, and market trends.
• Provide guidance and mentorship to less experienced team members.

Skills

Cisco experience

Sales operations

Quoting & order management

Customer service

Communication skills

Analytical skills

Attention to detail

Cross-functional collaboration

Education

Associate degree

High School Diploma/GED

Tools

CRM systems

ERP systems

Quoting systems

Microsoft Excel

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About the Role

Ingram Micro is seeking a highly organized and customer-focused Platform Specialist - Cisco to join our growing team. In this role, you will serve as a key operational and sales support partner, helping drive the success of our Cisco business through quote management, order processing, partner support, and cross-functional collaboration. The ideal candidate understands the fast-paced technology distribution environment and enjoys working with sales teams, vendors, and partners to ensure a seamless customer experience. This is an excellent opportunity for someone with experience supporting Cisco products, licensing, renewals, or channel operations who wants to grow within a global technology leader.

What You'll Do

• Support Ingram Micro's Cisco business by managing quotes, orders, licensing requests, and partner inquiries.
• Review and process sales orders with a high degree of accuracy and attention to detail.
• Partner closely with Inside Sales, Vendor Management, Customer Service, Operations, and Cisco representatives to meet customer needs.
• Prepare product, software, subscription, and licensing quotes for customers and channel partners.
• Monitor order status and proactively resolve issues impacting fulfillment or delivery timelines.
• Ensure compliance with established service level agreements (SLAs).
• Analyze account activity, sales data, and market trends to provide meaningful business insights.
• Manage lead and order activities within assigned territories or account segments.
• Identify process improvements that increase operational efficiency and customer satisfaction.
• Provide guidance, support, and mentorship to less experienced team members.
• Participate in vendor promotions, programs, and initiatives that drive Cisco business growth.

What We're Looking For

• Experience supporting Cisco products, services, subscriptions, renewals, or channel partner programs.
• Strong understanding of sales operations, quoting, order management, or customer support processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• High level of attention to detail and accuracy.
• Ability to work independently while collaborating across multiple departments.
• Customer-first mindset with a sense of urgency and accountability.

Preferred Qualifications

• Experience working within technology distribution, IT sales, channel sales, or vendor operations.
• Knowledge of Cisco licensing, subscriptions, Cisco programs, or partner ecosystem.
• Experience using CRM, ERP, or quoting systems.
• Advanced Microsoft Excel skills including reporting and data analysis.
• Experience supporting technology vendors such as Cisco, Microsoft, VMware, HPE, Dell, or related IT solutions.

Required Qualifications

• Associate degree and 3+ years of relevant experience; OR High School Diploma/GED and 5+ years of relevant professional experience.
• Proven experience in sales support, operations, customer service, vendor support, order management, or related functions.

Why Join Ingram Micro?

At Ingram Micro, you'll work alongside industry-leading technology partners while helping customers and channel partners solve complex business challenges. We offer opportunities for career growth, continuous learning, and the chance to make an impact within one of the world's largest technology distributors.

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.