Circulation Services Lead

Hcc Nd; Notre Dame, Northern (IN, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Holy Cross College is seeking a Circulation Services Lead for the McKenna Library, covering afternoons and evenings. The role involves supervising the front-line service desk, coordinating staff coverage, and guiding circulation operations.

The position requires overseeing multiple library systems (Folio, Tipasa, InfoExpress, FiNDIt) and helping students and faculty navigate catalogs and reserves, while ensuring smooth workflows across shifts.

Qualifications

• At least one year of experience in library services.
• Experience in access services or circulation preferred.
• Strong communication and courteous service skills.
• Ability to learn library systems, databases, and technology.
• Ability to work independently and stay organized.

Responsibilities

• Support service-desk operations across Folio, Tipasa, InfoExpress, and FiNDIt; coordinate day-to-day workflow.
• Develop and maintain the service-desk staff schedule.
• Provide cross-training for service-desk functions and maintain documentation.
• Coordinate shift continuity by sharing relevant service information.
• Collaborate with other libraries and partners to resolve circulation, courier, and mail issues.

Skills

Customer service

Communication

Independent work

Library systems

Staff coordination

Tools

Folio

Tipasa

InfoExpress

FiNDIt

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Title of Position: Circulation Services Lead - Afternoon/Evening
Department: Library/Staff
Reports to Supervisor: Director of Library Services
FLSA: Hourly/Non-Exempt
Typical Schedule: This position is full time during the academic year, Sunday through Thursday.

Holy Cross College's Mission:

The Mission of Holy Cross College is to educate and form global citizens with the competence to see and the courage to act. Holy Cross is a Catholic college that advances the apostolic mission of the Brothers of Holy Cross. Our practical, experiential, liberal arts curriculum applies timeless truths to contemporary life and leads people to wholeness in the image of Christ.

Our hiring practices reflect this missional commitment to being a Christ-centered institution.

Position Summary

Reporting to the Director of Library Services, the Circulation Services Lead provides front-line support to students and faculty at McKenna Library. The position also coordinates staff coverage and provides functional leadership for circulation operations.

Primary Responsibilities

• Support service-desk operations across multiple interconnected library systems, including inventory and circulation functions in Folio, interlibrary loan in Tipasa, delivery services through InfoExpress, and library discovery through FiNDIt. Coordinate day-to-day follow-up on workflow issues.
• Develop and maintain the service-desk schedule for staff and student coverage.
• Provide cross-training for service-desk functions and maintain related documentation.
• Coordinate continuity across shifts by ensuring relevant service information is communicated.
• Coordinate with other libraries and service partners to resolve circulation, courier, and mail issues.
• Serve as the designated adult staff member responsible for library operations during assigned hours when the Director is not present.
• Maintain a visible, welcoming service-desk presence and help students and faculty navigate the library catalog, collections, and reserve materials.
• Perform other duties related to library operations assigned by the Director.

Qualifications

• At least one year of experience in library services required; experience in access services, including circulation or related functions, preferred.
• Familiarity with scholarly information sources and commonly used citation styles to support undergraduate students at the service desk, preferred.
• Ability to provide courteous, tactful, and nonjudgmental service with strong communication skills.
• Ability to learn and adapt to library systems, databases, and technology.
• Ability to exercise independent judgment, work independently, and stay organized.