Circulation Services Lead

Notre Dame; Notre Dame (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Holy Cross College in Notre Dame, IN seeks a Circulation Services Lead – Afternoon/Evening to provide front-line support, coordinate staff coverage, and lead circulation operations at McKenna Library. The role reports to the Director of Library Services and is full-time during the academic year.

Responsibilities include managing service-desk operations across Folio, Tipasa, and related systems, developing staff schedules, cross-training, and ensuring smooth handoffs between shifts.

Qualifications

• At least one year of experience in library services, preferably in access or circulation.
• Familiarity with scholarly information sources and citation styles to assist undergraduates.
• Courteous, tactful, and nonjudgmental service with strong communication skills.
• Ability to learn and adapt to library systems, databases, and technology.
• Ability to work independently, stay organized, and exercise independent judgment.

Responsibilities

• Support service-desk operations across library systems including Folio, Tipasa, InfoExpress, and FiNDIt.
• Develop and maintain the service-desk schedule for staff and student coverage.
• Provide cross-training for service-desk functions and maintain related documentation.
• Coordinate continuity across shifts by communicating relevant service information.
• Coordinate with libraries and partners to resolve circulation, courier, and mail issues.
• Serve as the designated adult staff member responsible for library operations during assigned hours when the Director is away.
• Maintain a visible, welcoming service-desk presence and assist patrons with catalog, collections, and reserves.
• Perform other duties related to library operations as assigned by the Director.

Skills

Service excellence

Communication skills

Independent judgment

Library systems fluency

Organizational skills

Tools

Folio

Tipasa

FiNDIt

InfoExpress

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Title of Position: Circulation Services Lead - Afternoon/Evening
Department: Library/Staff
Reports to Supervisor: Director of Library Services
FLSA: Hourly/Non-Exempt
Typical Schedule: This position is full time during the academic year, Sunday through Thursday.

Holy Cross College’s Mission:The Mission of Holy Cross College is to educate and form global citizens with the competence to see and the courage to act. Holy Cross is a Catholic college that advances the apostolic mission of the Brothers of Holy Cross. Our practical, experiential, liberal arts curriculum applies timeless truths to contemporary life and leads people to wholeness in the image of Christ.

Our hiring practices reflect this missional commitment to being a Christ-centered institution.

Position Summary

Reporting to the Director of Library Services, the Circulation Services Lead provides front-line support to students and faculty at McKenna Library. The position also coordinates staff coverage and provides functional leadership for circulation operations.

Primary Responsibilities

• Support service-desk operations across multiple interconnected library systems, including inventory and circulation functions in Folio, interlibrary loan in Tipasa, delivery services through InfoExpress, and library discovery through FiNDIt. Coordinate day-to-day follow-up on workflow issues.
• Develop and maintain the service-desk schedule for staff and student coverage.
• Provide cross-training for service-desk functions and maintain related documentation.
• Coordinate continuity across shifts by ensuring relevant service information is communicated.
• Coordinate with other libraries and service partners to resolve circulation, courier, and mail issues.
• Serve as the designated adult staff member responsible for library operations during assigned hours when the Director is not present.
• Maintain a visible, welcoming service-desk presence and help students and faculty navigate the library catalog, collections, and reserve materials.
• Perform other duties related to library operations assigned by the Director.

Qualifications

• At least one year of experience in library services required; experience in access services, including circulation or related functions, preferred.
• Familiarity with scholarly information sources and commonly used citation styles to support undergraduate students at the service desk, preferred.
• Ability to provide courteous, tactful, and nonjudgmental service with strong communication skills.
• Ability to learn and adapt to library systems, databases, and technology.
• Ability to exercise independent judgment, work independently, and stay organized.