Circulation Desk Assistant

William & Mary; Williamsburg, Northern (VA, KY); Hybrid; USD 22,000 - 31,000; Part time

Job summary

William & Mary’s Law Library is seeking a part-time Circulation Desk Assistant to greet patrons, check out materials, and support daily circulation operations in a fast-paced environment.

The role emphasizes cash handling, customer service, and proficiency with the ILS and MS Office; schedules include summer and academic-year shifts with limited benefits for part-time staff.

Qualifications

• High school diploma or equivalent required.
• Ability to work independently and follow complex written instructions.
• Ability to learn new computer programs and operating systems.
• Demonstrated readiness to handle office tasks and adapt to library procedures.

Responsibilities

• Check out circulating materials using an integrated library system (ILS).
• Interpret library policies and answer questions for students, faculty, staff, and the public.
• Retrieve materials for patrons, place holds or recalls, and search for missing items.
• Check-in, sort, and shelve materials; assist with stacks management projects.
• Maintain patron records in the ILS and monitor overdue items.
• Assist patrons with photocopiers, scanners, and printers; provide basic tech support.
• Handle cash and debit transactions, process deposits and receipts, and maintain records.
• Participate in staff training and assist with special projects as needed.

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

**Job Description Summary:**The Law Library Circulation & Reserve Department’s mission is to ensure that all library patrons find the materials they need in the proper location, quickly and easily, and that they receive prompt, knowledgeable, and friendly assistance with all circulation services. The Circulation Desk Assistant: • Works as part of a service-oriented team that greets patrons at the front desk of the library. • Checks-out circulating library materials using an integrated library system (ILS). • Interprets library policy and procedures to answer questions from students, faculty, staff, and the public, using good judgment to make sound decisions. • Obtains materials for patrons from various library collections, or places holds or recalls as necessary to retrieve checked-out items. Searches for missing material. • Checks-in, sorts, and shelves materials. Some stacks management projects. • Maintains patron records in the ILS, updating information, and monitoring overdues. • Communicates clearly with patrons and staff via phone, email, and in writing, in a Windows/Microsoft Office environment. • Works with and directs student assistants in policies and procedures. • Retrieves loose leaf services from stacks and completes assigned filing, following complex instructions, while monitoring circulation activities. • Processes materials for course reserves at the request of faculty, and processes and delivers other material in the library and law school, as needed. • Conducts cash and debit transactions from patrons, including photocopies, overdue fines, and fees for borrower’s cards. Performs record keeping, data entry, and submits deposits and receipts. • Assists patrons in the use of library photocopiers, scanners, and printers. • Participates in staff training and staff development activities, and performs other duties as assigned.**Job Description:****Required Qualifications:*** High School diploma or equivalent.* Demonstrated ability to work independently and make decisions without direct supervision.* Demonstrated ability to follow complex written instructions.* Demonstrated ability to learn new computer programs and operating systems. **Preferred Qualifications:*** Prior library experience.* Experience handling cash transactions.* Knowledge of and experience in an office environment using Microsoft Office programs. **Conditions of Employment:*** This is a part-time, hourly position limited to an average of 25 hours per week with limited benefits after one year of employment based on a minimum of 1,000 hours per calendar year.* All hourly employees are subject to the limitations of the Virginia Manpower Control Program and total hours worked may not exceed, on average, 29 hours per week over the course of a twelve- month period beginning May 1 each year.* This position is eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc., as directed and approved by the supervisor.* Must be able to maintain confidentiality of patron records and security of library systems* Physical requirements: Must be able to lift at least 25 pounds; push a cart full of books or hand truck with boxes; as well as reaching, stooping, kneeling, and climbing.* Set schedule is: Summer: The schedule is more flexible with Sunday afternoons 12:00 PM – 5:00 PM and 4-6 hours weekday mornings or afternoons; Academic year: Sunday – Tuesday 5:00 PM – 10:00 PM, Wednesday 12:00 PM – 6:00 PM. Hours may be changed slightly due to department needs. **Job Duties:****45% Circulation Materials Management:*** Checks-out circulating library materials using an integrated library system (ILS).* Interprets library policy and procedures to answer questions from students, faculty, staff, and the public, using good judgment to make sound decisions.* Obtains materials for patrons from various library collections, or places holds or recalls as necessary to retrieve checked-out items.* Searches for missing material.* Checks-in, sorts, and shelves materials.* Some stacks management projects.* Reports problems and communicates regularly with the supervisor. **15% Customer Service:*** Maintains patron records in the ILS, updating information, and monitoring overdue items.* Communicates clearly with patrons and staff via phone, email, and in writing, in a Windows/Microsoft Office environment.* Works with and directs student assistants in policies and procedures.* Processes materials for course reserves at the request of faculty, and processes and delivers other material in the library and law school, as needed. **15% Filing:*** Retrieves loose leaf services from stacks and completes assigned filing, following complex instructions, while monitoring circulation activities. **10% Payment Processing:*** Conducts cash and debit transactions from patrons, including photocopies, overdue fines, and fees for borrower’s cards.* Performs record keeping, data entry, and submits deposits and receipts. **10% Equipment Management:*** Assists patrons in the use of library photocopiers, scanners, microfilm readers, and printers. Helps maintain library equipment, adding paper or toner as necessary and clearing paper jams. Reports problems. **5% Other Duties:*** Participates with library staff in training/staff development activities.* Assists with special projects and performs other duties as assigned. **Pay:** Up to $19.89 an hour commensurate with experience.