Cinnabon Shift Supervisor

Applegreen (US) Welcome Centers; Newark (DE); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the travel plaza sector is seeking a Cinnabon Shift Supervisor. In this role, you will lead shifts, ensure exceptional customer service, and assist in training new hires. Ideal candidates will have experience in cash handling and customer service, with a focus on leadership and teamwork.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• Experience in cash handling and customer service required.
• Leadership experience preferred.
• Ability to interact positively with the public and coworkers.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Train new team members.

Skills

Customer Service

Cash Handling

Leadership

Communication

Job description

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What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, complete their duties thoroughly, and follow all brand standards & food safety requirements. You will also assist in training new hires and monitor compliance with cash handling policies.

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily, and closing procedures.
• Operate POS system and process payments accurately.
• Follow proper food handling procedures.
• Perform kitchen-related tasks such as prepping, cooking, and cleaning.
• Stock, clean, and sanitize workstations and equipment.
• Cross-sell and up-sell products.
• Maintain knowledge of products and services.
• Train new team members.
• Follow brand standards, food safety, and company policies.
• Report observations or issues to leadership.
• Perform other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Leadership experience preferred.
• Ability to interact positively with the public and coworkers.

Requirements

• Ability to stand, walk, bend, twist, lift, and carry at least 40 pounds.
• Ability to read and comprehend instructions and communicate effectively.
• Availability to work flexible schedules including days, nights, weekends, and holidays.
• Maintain regular attendance and punctuality.

This list is not exhaustive, and responsibilities may change based on business needs. We are an Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug-Free Workplace (DFW).