Starbucks Shift Supervisor

Applegreen (US) Welcome Centers; Newark (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in travel plazas is seeking a Starbucks Shift Supervisor to lead shifts and ensure exceptional customer service. Key responsibilities include training team members, managing cash handling, and maintaining food safety standards. Ideal candidates will have cash handling experience and a passion for customer service.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• Cash handling and customer service experience required.
• Leadership experience preferred.
• Ability to interact positively with customers and coworkers.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints effectively.
• Ensure proper food handling, storage, and safety procedures.

Skills

Customer Service

Cash Handling

Leadership

Job description

Join to apply for the Starbucks Shift Supervisor role at Applegreen (US) Welcome Centers.

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What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values guide our attitudes and behaviors towards our customers, suppliers, business partners, and colleagues:

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, complete their duties thoroughly, and follow all brand standards & food safety requirements. You will also assist in training new hires and monitor compliance with cash handling policies.

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints effectively.
• Complete opening, daily, and closing procedures.
• Operate POS system, process payments, and follow cash handling policies.
• Ensure proper food handling, storage, and safety procedures.
• Perform kitchen tasks such as prepping, cooking, and cleaning.
• Stock and sanitize workstations and equipment.
• Cross-sell and up-sell products.
• Maintain product and service knowledge.
• Train new team members.
• Follow brand standards, food safety, and company policies.
• Report observations or concerns to leadership.
• Perform additional tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Leadership experience preferred.
• Ability to interact positively with customers and coworkers.

Requirements

• Stand and walk for extended periods.
• Frequently lift and carry at least 40 pounds.
• Speak, read, and understand instructions and policies.
• Work flexible hours including nights, weekends, and holidays.
• Maintain consistent attendance and punctuality.

This list is not exhaustive and responsibilities may change as needed. We are an Equal Opportunity Employer, committed to diversity and a drug-free workplace.