Shift Supervisor Starbucks

Applegreen (US) Welcome Centers; Darien (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in travel plazas is seeking a Shift Supervisor for their Starbucks location. The role involves leading shifts, ensuring exceptional customer service, and training new hires. Ideal candidates will have cash handling experience and a flexible schedule.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• Cash handling and customer service experience required.
• Leadership experience preferred.

Responsibilities

• Lead team activities on shift.
• Provide friendly customer service and resolve complaints.
• Assist in training new team members.

Skills

Customer Service

Cash Handling

Leadership

Job description

Join to apply for the Shift Supervisor Starbucks role at Applegreen (US) Welcome Centers.

What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and a wide range of food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, complete their duties thoroughly, and follow all brand standards & food safety requirements. You will assist in training new hires and monitor compliance with cash handling policies.

• Lead team activities on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily, and closing procedures.
• Operate POS system and process payments accurately.
• Follow proper food handling procedures.
• Perform kitchen tasks including prepping, cooking, and cleaning.
• Stock and sanitize workstations and equipment.
• Cross-sell and up-sell products.
• Maintain product knowledge.
• Assist in training new team members.
• Adhere to brand standards, food safety, and company policies.
• Report observations or issues to leadership.
• Perform other assigned tasks.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Leadership experience preferred.
• Ability to interact positively with customers and coworkers.

Requirements

• Ability to stand and walk for extended periods.
• Lift and carry at least 40 pounds.
• Ability to understand instructions and communicate effectively.
• Flexible schedule including days, nights, weekends, and holidays.
• Consistent attendance and punctuality.

Note: This list is not exhaustive and responsibilities may change.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).