Shift Supervisor - Starbucks

Applegreen (US) Welcome Centers; Woodbridge Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Applegreen (US) Welcome Centers seeks a Shift Supervisor for its Starbucks location. The role entails leading shifts, ensuring exceptional service, and training staff while adhering to food safety standards. Candidates should have cash handling and customer service experience, and be able to work a flexible schedule including days, nights, and weekends.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• Leadership or shift supervisor experience preferred.
• Required cash handling and customer service experience.
• Ability to engage positively with the public.

Responsibilities

• Lead shifts and ensure customer service excellence.
• Train new team members and monitor compliance.
• Complete opening, daily, and closing procedures.

Skills

Cash handling

Customer service

Leadership

Job description

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What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors towards our customers, suppliers, business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, complete their duties thoroughly, and follow all brand standards & food safety requirements. You will also assist in training new team members and monitor compliance with cash handling policies and procedures.

• Lead the activities of team members on shift.
• Provide friendly customer service, engage positively with travelers, and resolve complaints appropriately.
• Complete opening, daily, and closing procedures/checklists per company policies.
• Operate POS system, process payments accurately, and follow cash handling policies.
• Follow proper food handling procedures including wrapping, labeling, dating, stocking, and temperature checks.
• Perform kitchen-related tasks such as prepping, thawing, cooking, and cleaning.
• Stock, clean, and sanitize workstations and equipment.
• Cross-sell and up-sell products actively.
• Maintain knowledge of products and services offered.
• Assist in training new team members.
• Follow brand standards, food safety, and company policies.
• Report observations, concerns, or problems to plaza leadership.
• Perform other assigned tasks.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact positively with the public and coworkers.

Requirements

• Ability to stand and walk for extended periods.
• Frequently bend, twist, lift, and carry at least 40 pounds.
• Ability to speak, read, and comprehend instructions and policy documents, and converse comfortably with customers.
• Flexible schedule including days, nights, weekends, and holidays.
• Maintain consistent attendance and punctuality.

This list is not exhaustive and responsibilities may change as needed.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug-Free Workplace (DFW).