Cinema Technical Support Engineer – Customer-Focused ITIL

Qube Cinema; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Qube Cinema is seeking a Technical Support Engineer to work with customers primarily in the United States and Latin America, with collaboration across territories. The role emphasizes strong communication and hands-on technical troubleshooting across Windows/Linux environments and network basics.

You will handle support tickets, guide customers to solutions, and contribute to knowledge base articles while maintaining ITIL-aligned processes.

Qualifications

• Experience in cinema industry required.
• Strong communication skills (verbal and written).
• Solid knowledge of TCP/IP, FTP, SNMP, and remote access tools.
• Experience with Windows and Linux system administration.
• Understanding of computer hardware configuration.

Responsibilities

• Be the first point of contact for customers to report issues and request support.
• Gather information and guide customers to solutions.
• Manage tickets in Halo and JIRA and escalate when needed.
• Prioritize tickets by impact and maintain SLA.
• Create knowledge base articles and contribute to ITIL processes.

Skills

Communication skills

Cinema industry experience

Networking basics

Windows admin

Linux admin

Problem solving

Tools

Halo ticketing

JIRA ticketing

Confluence

Remote tools

Job description

Qube Cinema is seeking a Technical Support Engineer to work with customers primarily in the United States and Latin America, with collaboration across territories. The role emphasizes strong communication and hands-on technical troubleshooting across Windows/Linux environments and network basics.

You will handle support tickets, guide customers to solutions, and contribute to knowledge base articles while maintaining ITIL-aligned processes.