IT Cinema Tier 2 Support Technician I

Regal-Entertainment-Grou; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) program with company match

Medical, vision, dental, and other ins

Paid vacation, sick, and parentalleave

12 paid holidays per year

17 free movie tickets monthly

50% off most concessions

Job summary

Regal is seeking an IT Cinema Tier 2 Support Technician I in Dallas to support cinema technology and lead IT aspects of openings, remodels, and upgrades. You will troubleshoot hardware and software, coordinate with vendors, and ensure systems run smoothly across theatres.

You will collaborate with internal teams to resolve complex issues, monitor performance, and drive improvements in IT operations. This role is hybrid, based in Dallas, with opportunities to engage in project work across

Qualifications

• Hands-on experience supporting IT infrastructure, hardware, and software.
• Ability to manage multiple priorities in a technical environment.
• Willingness to travel and adapt to project needs.
• Comfortable communicating with technical and non-technical partners.

Responsibilities

• Troubleshoot hardware and software issues in cinema technology.
• Lead IT scope of projects including openings, remodels, closures.
• Coordinate with vendors and internal teams on installs, cabling, configurations.
• Monitor system performance and document updates.
• Collaborate across IT teams to improve processes and operations.

Skills

IT infrastructure support

Hardware troubleshooting

Software troubleshooting

Project coordination

Vendor coordination

Tools

System monitoring tools

Network cabling

Job description

Galaxy Theatre Stadium 10
Dallas, TX 75238, USA

This role is based in Dallas, TX and is hybrid.

If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you'll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings, upgrades, and remodels.

In this role, you'll combine troubleshooting, project coordination, and collaboration to keep our cinema technology running smoothly. You'll partner with internal teams and vendors, solve complex technical issues, and help ensure every theatre is set up for success.

What You'll Do

• You will support cinema technology by troubleshooting hardware and software issues and responding to technical incidents
• You will lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are met
• You will coordinate with vendors and internal teams on equipment installs, cabling, and system configurations
• You will monitor system performance, document updates, and ensure systems meet service level expectations
• You will collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operations

Rewards You'll Love

• Hybrid schedule (4 days in-office and 1 day from home each week)
• 401(k) program with a company match
• Medical, vision, dental, and other insurance coverage for you and your family
• Paid Vacation, Sick, and Parental leave
• 12 Paid Holidays each year and half-day Fridays in the summer months
• 17 free movie tickets monthly and 50% off most concessions at Regal theatres

You Should Apply If

• You will have hands-on experience supporting IT infrastructure, hardware, and software in a technical environment
• You will be comfortable managing multiple priorities and working both independently and as part of a team
• You will be able to troubleshoot issues, think critically, and make decisions, even in high-pressure situations
• You will communicate clearly with both technical and non-technical partnersYou will be open to travel and adapt to changing project needs

About Regal

At Regal, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we're all about creating moments that spark joy, laughter, and a little bit of movie magic. With over 7,600 screens across 600+ locations in 9 countries, we bring movies to millions of people every year through our brands: Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal. Read more about our culture here: Regal Careers .

Our Culture

At Regal, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact our Talent Acquisition team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.