Global Cinema Support Technician

Deluxe; Wilmington (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Deluxe in Wilmington, Ohio is seeking an International Support Technician for cinema operations. You will respond to studio and exhibitor requests, troubleshoot incidents, and issue digital keys using the KDM system.

The role requires strong computer skills, clear communication, and the ability to manage multiple tasks in a fast-paced environment. Occasional weekend or holiday shifts may be required to support our customer base.

Qualifications

• Strong computer literacy and software knowledge with basic tech installations.
• Proactive and able to take direction and own projects.
• Excellent verbal and written communication skills.
• Knowledge of military time, time zones, and ISO country abbreviations.
• Bilingual or multilingual is a plus, not required.
• Ability to read and interpret documents and routine reports.

Responsibilities

• Respond professionally and timely to requests from studio and exhibitor clients.
• Troubleshoot incidents and issue digital keys via KDM per guidelines.
• Create and maintain KDMs for theatres based on studio requests.
• Communicate problems and solutions for content-related issues.
• Update and report problems with distressed keys and content orders.
• Identify trends and contribute to documentation improvements.

Skills

Strong computer literacy

Microsoft applications

Excellent verbal and written

Time zones ISO codes

Proactive ownership

Multi-tasking

Networking skills

Communication skills

Read and interpret docs

Tools

Database applications

Internet protocols

Job description

Deluxe in Wilmington, Ohio is seeking an International Support Technician for cinema operations. You will respond to studio and exhibitor requests, troubleshoot incidents, and issue digital keys using the KDM system.

The role requires strong computer skills, clear communication, and the ability to manage multiple tasks in a fast-paced environment. Occasional weekend or holiday shifts may be required to support our customer base.