Cinema Guest Experience Associate

cinemark_logo; Monterey (AL); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, pricing, promotions, etc., to ensure a heroic guest experience.

Roles may include Usher, Box Office, or Concessionist depending on staffing needs. Team Members are expected to greet Guests, operate the POS system, verify tickets, provide theatre information, and maintain cleanliness and safety across lobby and auditoriums.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and any local/state required certifications.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Excellent guest service and communication in English.
• Able to work in a team and independently.
• Take and follow directions with urgency.
• Accurate cash handling and basic math skills.

Responsibilities

• Greet Guests with a smile in a timely and professional manner.
• Operate Cinemark's POS system for all transactions on the assigned register.
• Verify tickets at podium and direct Guests to an auditorium.
• Ensure tickets are sold in accordance with MPAA ratings and policies.
• Provide pricing, movie details, events, and theatre information.
• Respond to guest questions in a professional customer service manner.
• Conduct theatre inspections to monitor presentation, sound, and safety.
• Keep theatre areas clean and safe including lobby, aisles, restrooms, and auditoriums.
• Prepare food and operate cooking, warming, and popping equipment.
• Wipe down and sanitize high-contact areas.
• Comply with local, state, and federal food safety laws.
• Monitor safety and security and report issues to management.
• Assist with opening and closing duties as assigned.
• Perform other duties as needed.

Skills

Customer service

Cash handling

English communication

Team player

POS operations

Tools

POS system

Job description

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, pricing, promotions, etc., to ensure a heroic guest experience.

Roles may include Usher, Box Office, or Concessionist depending on staffing needs. Team Members are expected to greet Guests, operate the POS system, verify tickets, provide theatre information, and maintain cleanliness and safety across lobby and auditoriums.