Cinema Content Support Technician

Deluxe; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid vacation and sick leave

Job summary

Deluxe is seeking an OSA Support Technician to provide technical support for client and theater exhibitor partners, ensuring cinema content and playlists run as scheduled for advertising campaigns and pre-show content.

Responsibilities include monitoring site systems, handling incidents, and maintaining documentation while collaborating with internal teams. Strong customer service and confidentiality are essential, with a focus on professional communication.

Qualifications

• High school diploma or equivalent.
• Experience in technical support preferred.
• Familiarity with Windows and Linux operating systems.
• Experience using Microsoft Office Suite (Outlook, Word, Excel) required.
• Strong communication and documentation skills with attention to detail.

Responsibilities

• Monitor site systems and perform troubleshooting to ensure content plays as scheduled.
• Understand and use site hardware and related server/screen player software.
• Contribute to knowledgebase, training, and SOP documentation.
• Manage end-to-end incident resolution and repair transactions.
• Make outbound calls to sample, track, and document campaigns.

Skills

Technical support

Windows

Linux

MS Office

Verbal communication

Documentation

Education

High school diploma

Tools

Ticketing system

Job description

Deluxe is seeking an OSA Support Technician to provide technical support for client and theater exhibitor partners, ensuring cinema content and playlists run as scheduled for advertising campaigns and pre-show content.

Responsibilities include monitoring site systems, handling incidents, and maintaining documentation while collaborating with internal teams. Strong customer service and confidentiality are essential, with a focus on professional communication.