Theatre Ops & Sales Support Specialist

Cinemark USA, Inc.; Frisco (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Health Benefits

Paid Time Off

Free Movies

Education Assistance

Job summary

Cinemark USA, Inc. is hiring an SaMS Agent I to provide first-level technical and operational support for theatre systems, helping teams troubleshoot sales, management, and guest-facing applications. You’ll document incidents, escalate where needed, and prioritize issues to minimize disruption.

The role focuses on customer service, problem-solving, and learning new technologies in a fast-paced theatre environment, with evening, weekend, and holiday availability expected.

Qualifications

• 1-2 years of call center, help desk, customer service, technical support, or similar experience preferred.
• Strong customer service, communication, troubleshooting, and problem-solving skills.
• Ability to learn and navigate multiple applications and support tools.
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Ability to document technical and operational issues clearly and accurately.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while also contributing to a collaborative team.
• Dependable, detail-oriented, self-motivated, and eager to learn.

Responsibilities

• Provide professional and timely support to Cinemark theatre teams.
• Troubleshoot and resolve issues involving supported sales, management, operational, and guest-facing systems.
• Gather information, identify symptoms, and guide theatre teams through troubleshooting and resolution.
• Create, document, update, and manage support incidents from initial contact through resolution or escalation.
• Prioritize issues based on their impact to theatre operations and the guest experience.
• Clearly communicate troubleshooting steps, resolutions, and next steps to theatre teams.
• Escalate issues to the appropriate technical or business support teams when additional assistance is required.
• Use available knowledge resources and support tools to provide accurate and consistent solutions.
• Collaborate with other support teams to minimize disruption to theatre operations.
• Identify recurring issues and opportunities to improve documentation, processes, and the overall support experience.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Learning new tech

Tools

Microsoft Office

Outlook

Excel

Job description

Cinemark USA, Inc. is hiring an SaMS Agent I to provide first-level technical and operational support for theatre systems, helping teams troubleshoot sales, management, and guest-facing applications. You’ll document incidents, escalate where needed, and prioritize issues to minimize disruption.

The role focuses on customer service, problem-solving, and learning new technologies in a fast-paced theatre environment, with evening, weekend, and holiday availability expected.