Live Events DNOC Technician — Hybrid Role

Deluxe; South Jordan (UT); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Deluxe Cinema Distribution is seeking a DNOC Technician - Live Events to support North American theaters. This early-career role requires 2+ years in technical customer service, NOC, or equivalent, with on-site live event work and hybrid office presence.

You will configure theaters, assist during events, and maintain DNOC records, with remote and day-to-day DNOC duties handled between events. The position offers growth in a global media services environment.

Qualifications

• Willingness to learn satellite and electronic (e-delivery) content distribution networks.
• Availability to work on-site for each live event (evenings and weekends).
• Exemplary phone, email, and customer service skills under live-event time pressure.
• Ability to understand operational workflows in a technical, multi-system environment.
• Strong attention to detail in records, audits, and reporting.
• Knowledge of database workflows, ticketing systems, and information management.
• Ability to work independently and take ownership of work.
• Ability to prioritize and pivot quickly between tasks.

Responsibilities

• Before Events: Coordinate and schedule pre-event tests with participating exhibitors.
• Remotely configure theater-side equipment to receive live event content.
• Provide technical support and validation for participating theaters during pre-event test windows.
• During Events (On-Site): Answer inbound calls from theaters and resolve live event issues in real time.
• Respond to event support requests received by email.
• Post regular status updates in the team’s chat.
• Troubleshoot reception and playback issues across satellite and e-delivery networks, escalating as needed.
• Between Events: Maintain accurate records across the systems where DNOC data is kept.
• Perform regular audits of records and data.
• Contribute to post-event reporting and remotely support DNOC equipment installation/maintenance.
• Support day-to-day (non-event) DNOC distribution operations and content management tasks.

Skills

Technical support

NOC experience

Customer service

Tools

Linux CLI

SSH

RDP

RAID

AWS

Job description

Deluxe Cinema Distribution is seeking a DNOC Technician - Live Events to support North American theaters. This early-career role requires 2+ years in technical customer service, NOC, or equivalent, with on-site live event work and hybrid office presence.

You will configure theaters, assist during events, and maintain DNOC records, with remote and day-to-day DNOC duties handled between events. The position offers growth in a global media services environment.