OSA Content & Systems Support Technician

Deluxe; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Vacation & sick leave

401(k)

Job summary

Deluxe is seeking an OSA Support Technician to provide technical support for cinema clients, ensuring content and playlists are delivered to theater screens for advertising campaigns and pre-show content.

You will monitor site systems, troubleshoot to keep content playing on schedule, learn hardware and server/software components, and contribute to knowledge bases and procedures. Strong communication and detail orientation are essential.

Qualifications

• High school diploma or equivalent.
• Experience in technical support preferred.
• Familiarity with Windows and Linux operating systems.
• Experience with Microsoft Office Suite (Outlook, Word, Excel) preferred.
• Strong communication and documentation skills; attention to detail.

Responsibilities

• In a team environment perform monitoring of site systems and perform technical troubleshooting to ensure content is played as scheduled.
• Develop understanding and use of site hardware and associated server and screen player software components.
• Contribute to knowledgebase and troubleshooting processes, training, and maintain documentation of standard operating procedures.
• Manage end-to-end incident resolution and repair transactions.
• Perform outbound calls as needed to sample, track and document select advertising campaigns.
• Utilize ticketing system to accommodate incident tracking.
• Utilize network management systems to accommodate content and playlist delivery using electronic and physical mediums.
• Work overtime hours as needed in the event of high support volume.
• Maintain professionalism and courtesy when working with internal and external customers.

Skills

Technical support

Troubleshooting

Customer service

Verbal communication

Education

High school diploma

Tools

Windows

Linux

Microsoft Office

Job description

Deluxe is seeking an OSA Support Technician to provide technical support for cinema clients, ensuring content and playlists are delivered to theater screens for advertising campaigns and pre-show content.

You will monitor site systems, troubleshoot to keep content playing on schedule, learn hardware and server/software components, and contribute to knowledge bases and procedures. Strong communication and detail orientation are essential.