Field Service Engineer - Central Region

Morgan Stanley; Rock Hill (SC); Hybrid; USD 37,195 - 46,838; Full time

Benefits offered by this job

Paid Leave

401(k) with matching contribution

Comprehensive Health & Wellness Plans

Talent Development Programs

Job summary

A global technology firm is seeking a Field Service Engineer responsible for ensuring optimal performance of 3D printers at customer sites. The role involves hands-on technical service including installation and preventative maintenance, with significant travel required across the US. Ideal candidates should have a high school diploma, experience in troubleshooting and mechanical aptitude. The position comes with competitive compensation and a variety of benefits including paid leave and health plans.

Qualifications

• 3+ years related experience preferred.
• Knowledge of electro/mechanical device repair with attention to detail.
• Ability to solve practical problems with limited standardization.

Responsibilities

• Perform equipment repairs for customers.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Assess customers' proficiency and capability for self-maintenance.

Skills

Troubleshooting

Customer relations

Mechanical aptitude

Communication skills

Problem-solving

Education

High school diploma

AA degree from a technical school

Military training

Tools

Electronic systems

Computers

Job description

About the Role

The Field Service Engineer ensures optimal operational performance of hardware related to 3D printers installed at customer locations. This role provides hands‑on technical service including installation, relocation, repair, and preventative maintenance. This is a field-based position requiring travel to customer sites throughout the central region of the US. Ideal candidates will reside within commutable distance of Detroit, MI.

What’s In It For You!

Competitive Compensation Package: $27.00-34.00/hr. Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.

• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company‑paid short‑term and long‑term disability insurance, as well as company‑paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team: With our state‑of‑the‑art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What You’ll Do

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers' proficiency, capability, and willingness to perform self‑maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.

Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.

What You Will Bring

• High school diploma required; AA degree from a technical school or related; Military training preferred.
• 3+ years related experience preferred.
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude.
• Knowledge of electro/mechanical device repair with attention to detail.
• Requires skills in organization, problem solving, and customer relations.
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Travel required; valid driver's license and clean driving record.
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high‑power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries.
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location

US-SC-Rock Hill

Work Locations

USA- Offsite Work from Home Employee Rock Hill 29730

Travel

Yes, 75 % of the Time

Type of Position

Employee