CIAM Product Lead - Identity Platform Delivery

Citizens; Woodbridge Township (NJ); In loco; USD 142.000 - 185.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Descrizione del lavoro

Citizens is seeking a Product Manager for CIAM Authentication & Identity Platform Delivery Lead to drive delivery of a next‑gen centralized CIAM platform across multiple channels. You will transform fragmented authentication capabilities into a unified, risk‑based, intelligent platform while balancing security and customer experience.

You will partner with Security, Fraud, Digital, Technology, and Operations to position identity as a driver of growth, trust, and conversion, balancing near‑term

Competenze

• 7+ years in product management, platform delivery, or identity/authentication/fraud domains.
• Proven experience leading enterprise‑scale platform transformations, ideally CIAM or authentication modernization initiatives.
• Strong expertise in modern authentication technologies (passkeys/FIDO2, biometrics, MFA, device intelligence, identity verification).
• Experience delivering risk‑based or adaptive authentication and integrating fraud/risk signals into customer journeys.
• Deep understanding of CIAM principles, identity orchestration, and omnichannel customer journeys.

Mansioni

• Lead delivery of a centralized CIAM platform, consolidating fragmented authentication and identity verification capabilities across mobile, digital, contact center, and branch channels.
• Drive OTP and authentication consolidation strategy, reducing redundancy, improving reliability, and enabling consistent customer experience across journeys.
• Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step‑up.
• Embed risk‑based decisioning and AI‑driven identity intelligence into authentication flows to dynamically balance security and customer friction.
• Partner across Security, Fraud, Digital, and Technology to align on enterprise authentication standards and eliminate duplicative controls.
• Enable omnichannel identity orchestration, ensuring identity signals persist and are leveraged consistently across customer journeys.
• Own delivery outcomes and adoption, ensuring scalable implementation, operational readiness, and measurable business impact.
• Establish enterprise authentication standards and governance, preventing future fragmentation and ensuring consistency across all channels and products.
• Track and optimize core business KPIs, including authentication success rates, step‑up rates, fraud losses, customer friction, and conversion lift.

Conoscenze

Product management

CIAM

Authentication

Platform delivery

Agile delivery

Executive communication

Cross-functional leadership

KPI management

Formazione

Bachelor's degree required

Advanced degree preferred

Strumenti

SAFe/Agile tools

Descrizione del lavoro

Citizens is seeking a Product Manager for CIAM Authentication & Identity Platform Delivery Lead to drive delivery of a next‑gen centralized CIAM platform across multiple channels. You will transform fragmented authentication capabilities into a unified, risk‑based, intelligent platform while balancing security and customer experience.

You will partner with Security, Fraud, Digital, Technology, and Operations to position identity as a driver of growth, trust, and conversion, balancing near‑term