CIAM Capabilities & Intelligence Product Manager - Remote

KeyBank; Cleveland (OH); Hybrid; USD 71,000 - 125,000; Full time

Job summary

KeyBank seeks a CIAM Product Manager to own capabilities and intelligence services for authentication across client channels. You will lead device intelligence, behavioral analytics, and risk-based controls while partnering with Fraud, Security, and Data & Analytics teams to sharpen detection and reduce friction.

The role requires strong product leadership, deep analytics, and the ability to translate signals into actionable authentication decisions that drive business outcomes.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years in product management, IAM, or fraud prevention.
• Experience with authentication technologies and risk-based controls.
• Ability to translate business goals into measurable product outcomes.

Responsibilities

• Own CIAM capabilities roadmap and authentication intelligence tooling.
• Tune models, policies, and signals to improve fraud detection and UX.
• Collaborate with Fraud, Security, Data & Analytics, and Tech teams.
• Define outcomes, acceptance criteria, and performance metrics.

Skills

Product management

IAM

Fraud prevention

Analytics

Cross-functional collaboration

Education

Bachelor's degree

Tools

LexisNexis ThreatMetrix

Memcyco

NuDetect

BioCatch

iovation

Job description

KeyBank seeks a CIAM Product Manager to own capabilities and intelligence services for authentication across client channels. You will lead device intelligence, behavioral analytics, and risk-based controls while partnering with Fraud, Security, and Data & Analytics teams to sharpen detection and reduce friction.

The role requires strong product leadership, deep analytics, and the ability to translate signals into actionable authentication decisions that drive business outcomes.