Church Success & Onboarding Lead

Logoslabs; San Francisco (CA); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote work

401K match

12 paid Company Holidays

2 paid Volunteer Time Off days

15 days PTO to start

Paid parental and adoption leave

Medical, Dental, Vision premiums paid

Job summary

Nurture, a Pushpay company, is expanding its customer success function and hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding and drive ongoing relationships across churches, growing into a strategic thought partner as we scale.

Based in the United States, this role offers remote-friendly work arrangements, competitive benefits, and a compensation range of $67,500–$76,000 depending on location.

Qualifications

• Servant-hearted approach to support the team and customers.

Responsibilities

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
• Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
• Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.
• Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
• Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

Skills

Onboarding execution

Customer engagement

Training delivery

Cross-functional collaboration

Communication

Job description

Nurture, a Pushpay company, is expanding its customer success function and hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding and drive ongoing relationships across churches, growing into a strategic thought partner as we scale.

Based in the United States, this role offers remote-friendly work arrangements, competitive benefits, and a compensation range of $67,500–$76,000 depending on location.