Norristown CDJR - Service Advisor

Greenway Automotive; Norristown (Montgomery County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay plan

Mentorship program

Growth opportunities

Ongoing training and education

Employee discounts

Paid vacation

Full insurance options

401(k) retirement plan

Team-oriented work environment

Job summary

Greenway Automotive Group in Norristown, PA is seeking a professional Service Advisor to join Norristown Chrysler Dodge Jeep Ram. The candidate should be organized, friendly, and able to multi-task while delivering outstanding customer service.

You will greet customers, coordinate with technicians, suggest needed services, and ensure accurate invoicing. Preferred: 1 year dealership Service Advisor experience and Reynolds & Reynolds familiarity.

Qualifications

• One year of dealership Service Advisor experience, preferred.
• Proven record of exceptional customer satisfaction.
• Valid driver's license and in good standing.
• Personal and professional integrity.
• Desire for a long-term career with a growing organization.
• Reynolds and Reynolds experience preferred.

Responsibilities

• Greets and consults with customers to interpret needs for service.
• Primary point of contact for all service and repair matters.
• Consult with mechanics about repairs and alternatives to expensive work.
• Sell additional needed services.
• Set and manage expectations for service delivery for customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that final invoice reconciles with the work performed.
• Perform other duties as assigned.

Skills

Customer satisfaction

Communication

Integrity

Career growth

Dealership experience

Tools

Reynolds & Reynolds

Job description

Job Details: Job Location: Norristown Chrsyler Dodge Jeep Ram - Norristown, PA 19403,

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Norristown Chrysler Dodge Jeep and Ram is seeking an experienced and professional Service Advisor who prides themselves on customer satisfaction to join our team!

This individual is organized, motivated, consistent, has excellent follow up skills and is able to multi-task. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

The ideal candidate is a high energy individual who has a preferred minimum of 3 years Chrysler Dodge Jeep experience with a required 3 yrs of Service Advisor experience that shows proven results.

RESPONSIBILITIES:

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Qualifications:

• One year of dealership Service Advisor experience, preferred
• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Have a desire for a long term career with a growing organization
• Reynolds and Reynolds experience; preferred

BENEFITS:

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team-oriented, professional and fun work environment