Service Advisor

Future CDJR of Concord; Concord (CA); On-site; USD 19,000 - 123,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

401(k) options

Training & development

Vision insurance

Job summary

Future CDJR of Concord is looking for a Service Advisor to act as a liaison between customers and technicians. You will be responsible for preparing repair orders, providing estimates, and ensuring customer satisfaction throughout the service process. The ideal candidate will have over 1 year of experience in the automotive field, strong communication skills, and a focus on achieving sales goals. The position offers a base hourly wage of $16.90 plus commission based on sales performance.

Qualifications

• 1+ year Service Advisor experience in automotive field.
• Strong work ethic and character.
• Dependable team player with positive attitude.

Responsibilities

• Serve as the liaison between the customer and technician.
• Prepare repair orders and enter into service database.
• Provide accurate estimates for repair or maintenance costs.
• Perform thorough redelivery processes and answer customer questions.
• Handle customer service duties like scheduling appointments.
• Develop rapport with clients for lasting relationships.

Skills

Customer service experience

Listening skills

Verbal communication skills

Sales goal achievement

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Employer Paid Life
• Additional Employee Life Insurance options
• Vacation
• Medical > HRA / HMO options
• Dental > PPO / DHMO options
• Vision
• Short Term Disability options
• Long Term Disability options
• Employee Training
• 401(K) options
• Employee Assistance Programs

Summary

The Service Advisor acts as liaison for Service Technicians and customers. Our associates are our most valuable resource, and growth is encouraged through diligence, teamwork & creativity. In this position, you’ll be able to get out from behind the desk and play an active role in providing our customers with great customer relations. As a Service Advisor you would explain the Technician’s recommendations and suggest services to keep the customer’s vehicle in top condition.

Pay Scale Components

The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or dollar amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without a fixed upper limit. Our service advisors earn an average of $11,000 per month depending upon their sales performance.

Responsibilities

• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
• Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise.
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
• Develop rapport with clients leading to lasting relationships.
• Obtain payment for repair orders daily and close out repair orders.

Expectations

• Must have 1+ year Service Advisor experience in automotive field.
• Meet and exceed manufacturer CSI requirements.
• Must have customer service experience.
• Strong character and work ethic.
• Strong listening and verbal communication skills.
• Strong focus and desire to achieve sales goals.
• Dependable, responsible Team Player with a positive attitude.
• Self-starter with ability to work well as part of a team or independently.
• Chrysler Dodge experience preferred.

All applicants must pass pre-employment testing to include background checks, insurability, and drug testing to qualify for employment.

The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.