IT Support & Google Workspace Administrator

Datametica Solutions Pvt. Ltd.; United States; À distance; USD 60 000 - 90 000; Plein temps

Résumé du poste

Datametica Solutions Pvt. Ltd. seeks a hands-on IT Support & Google Workspace Administrator to handle end-user support, endpoint management and security tasks. You will troubleshoot issues, support high-volume tickets and work within SLAs.

Responsibilities include Windows device support, Google Workspace administration, IAM/SSO/MFA, basic GCP, AD/VPN, and Jira incident tracking. On-site role with some on‑call duties.

Qualifications

• Hands-on IT professional with end-user support and endpoint management experience.
• Proficient in Windows laptops/desktops, hardware and peripherals.
• Experience administering Google Workspace and related security features.

Responsabilités

• Provide hands-on support for Windows devices, hardware and peripherals.
• Administer Google Workspace including user accounts, Groups, Gmail and Drive.
• Manage Google Endpoint Management for multiple OS platforms.
• Handle IAM, SSO, MFA and access controls; support Active Directory and VPN.
• Assist with basic server issues, GCP IAM and Cloud Storage tasks.
• Maintain IT assets, onboarding/offboarding and incident tracking in Jira.
• Contribute to ISO/compliance evidence and IT security monitoring.

Connaissances

Windows OS

Hardware support

Communication

IAM, SSO, MFA

GCP basics

Linux/macOS basics

Jira/ITSM

Scripting/Automation

Active Directory

Outils

Google Workspace

Google Endpoint Management

Security centers and Vault

GCP IAM/Compute/VPC

End-user device management tools

Description du poste

IT Support & Google Workspace Administrator

Role Overview

We are looking for a hands‑on IT professional responsible for end‑user support, endpoint management, Google Workspace administration, security and basic cloud support. The candidate should be able to handle high‑volume support requests, troubleshoot issues independently and work within defined SLAs.

Key Responsibilities

• Provide hands‑on support for Windows laptops/desktops, hardware, applications and peripherals.
• Install, configure, troubleshoot and maintain endpoint devices.
• Administer Google Workspace, including user accounts, Groups, Gmail, Drive, DLP, Security Center and Vault.
• Manage Google Endpoint Management for Windows, macOS and ChromeOS.
• Manage user lifecycle, IAM, SSO, MFA and access controls.
• Support Active Directory, VPN, networking and basic server‑related issues.
• Provide basic administration/support for GCP, including IAM, Compute Engine, VPC and Cloud Storage.
• Manage IT assets and support employee onboarding/offboarding.
• Monitor logs, troubleshoot security issues and support security/compliance requirements.
• Maintain IT documentation and provide evidence for ISO audits and compliance.
• Automate routine tasks using scripts/tools where required.
• Manage incidents and requests through Jira and meet defined SLAs.
• Participate in on‑call support and handle critical IT issues when required.

Required Skills

• Windows OS Strong hands‑on experience (Mandatory)
• Hardware/PC Support – Strong hands‑on experience (Mandatory)
• Google Workspace Administration
• Google Workspace DLP, Security Center & Vault
• Google Endpoint Management
• Active Directory, VPN, SSO & MFA
• Strong communication skills for interacting with US users.
• Basic GCP knowledge – IAM, Compute, VPC & Storage
• Basic Linux, macOS and Networking knowledge
• Familiarity with MDM/UEM and scripting/automation
• Good troubleshooting, communication and stakeholder‑management skills
• Experience with Jira or similar ITSM tools
• Understanding of security, ISO and compliance requirements

Note:

• Shift: 6:00 PM – 3:00 AM, Monday–Friday